Responsibilities:• Responsible for the implementation of Intelex’s Environment, Health and Safety suite of applicationso Work with Pembina staff to adapt two off-the-shelf applications, including Incident Management, to the particular requirements of the companyo Responsible for the complete life cycle of two additional applications: design, configuration, development, training & UAT o Create & maintain Test Plans, then run unit, system and integration testingo Draw Workflow… Show more Responsibilities:• Responsible for the implementation of Intelex’s Environment, Health and Safety suite of applicationso Work with Pembina staff to adapt two off-the-shelf applications, including Incident Management, to the particular requirements of the companyo Responsible for the complete life cycle of two additional applications: design, configuration, development, training & UAT o Create & maintain Test Plans, then run unit, system and integration testingo Draw Workflow Diagrams using Microsoft Visioo Package & Deploy applications from one environment to another using the PIE tool (Package Import Export) o Provide assistance with UAT, User Training, as well as sustain training sessions for Super Users (train-the-trainer sessions)o Develop Reports, Scorecards & Dashboards for the client’s useo Create & edit templates for Historical Data Import to ensure the accurate transfer of the data from the old Lotus Notes system to the new Intelex applicationso Install Intelex suite on new servers, both local and cloud environmentso Demonstrated excellent knowledge of Corporate Data managementResults:• Used my experience with environmental software implementation to successfully manage client expectations• As a result of my presence on site during the UAT phase, I was able to reduce the number of nonconformities with more than 40%• Used my expertise with environmental database-related project to ensure the optimization of workflow processes, as well as the reporting tools• Took initiative to identify issues in the current solution and proposing alternatives to fix these• Added my personal skills to the efforts of the rest of the team has resulted all four applications that were part of the project being successful and timely delivered Show less

Responsibilities:• Eliciting and Gathering Requirements; working in iterations directly with End Users, Engineering and SMEs to ensure the completeness and accuracy of requirements • Creating & maintaining Deployment Plans; • Writing and executing Deployment Scripts; managing and executing deployment of releases from one environment to another• Interacting with the client to discuss requests, diagnose problems and clarify requirements• Draw Workflow Diagrams using Microsoft… Show more Responsibilities:• Eliciting and Gathering Requirements; working in iterations directly with End Users, Engineering and SMEs to ensure the completeness and accuracy of requirements • Creating & maintaining Deployment Plans; • Writing and executing Deployment Scripts; managing and executing deployment of releases from one environment to another• Interacting with the client to discuss requests, diagnose problems and clarify requirements• Draw Workflow Diagrams using Microsoft Visio• Analyse & troubleshoot business incidents and requests logged through Jira• Gain in-depth knowledge about Air Emissions: GHG, CAC, Organic emissions• Responsible for configuration of IHS’ opsInfo sustainability suite of softwareo Create and edit classes; add and configure parameter sets, add expressions and map them to parameterso Create & edit reports; add headers, filters, sorting, create hierarchies based on class and parent classo Managing models and model security; create roll-up models for reporting performances• Responsible for software development using PL/SQL, C++ & Visual Basic:o Create tables, design & develop views and materialized views to be associated with opsInfo class parameter setso Write Stored Procedures and Functions for the ETL API that connects Facility & Equipment data to opsInfoo Test the procedures using SOAP/XML o Write Visual Basic code for a tool that instantiates opsInfo objects, complete with associations and tree structure, using Oracle tables as inputResults:• Taking initiative to identify issues in the current solution and proposing alternatives to fix these• Proven prioritization and multi-tasking skills, working on two or three different phases of the project at the same time• Adding my personal skills to the efforts of the rest of the team has resulted in the first three stages of the project being successful and timely delivered • Optimizing queries and thus reducing reporting times by up to 50% Show less

Responsibilities:• Responsible for creating accounts for new hires, for granting access to applications or systems: o Administration Access for Network (Active Directory and Novell DirXML)o File Servero Applications (Novel iManager, Q1IM)o JD Edwardso RSA manager, etc.o Unix and FTP Accounts • Responsible for removing access from terminated employees and modifying access when necessary• Troubleshoot Level 2 support business incidents and requests… Show more Responsibilities:• Responsible for creating accounts for new hires, for granting access to applications or systems: o Administration Access for Network (Active Directory and Novell DirXML)o File Servero Applications (Novel iManager, Q1IM)o JD Edwardso RSA manager, etc.o Unix and FTP Accounts • Responsible for removing access from terminated employees and modifying access when necessary• Troubleshoot Level 2 support business incidents and requests • Interact with customer to discuss requests and clarify requirements• Work within security guidelines and SOX controls• Taking initiative to update incomplete, outdated or unclear Cenovus application and process documentation • Provide feedback and suggestions for the change management team for recent changes in approval business processes, application turnover, etc Results:• Constantly processing and resolving an above the average number of tickets per month• Due to my efforts, over 40 callflows were updated, considerably reducing the processing time for as many applications while at the same time easing process understanding and avoiding un-necessary handoffs • Constantly receiving commendation in satisfaction surveys Show less

Responsibilities:• Provide helpdesk support to variable Business Unit end users for technical support• Troubleshoot Level 1 support business incidents and requests• Identify gaps in Process Documentation and/or contribute to keeping documentation up to date• Take complete ownership to drive every service incident to completion while ensuring that Service Level commitments and customer satisfaction are met• From August to January I worked in the night shift, where I often… Show more Responsibilities:• Provide helpdesk support to variable Business Unit end users for technical support• Troubleshoot Level 1 support business incidents and requests• Identify gaps in Process Documentation and/or contribute to keeping documentation up to date• Take complete ownership to drive every service incident to completion while ensuring that Service Level commitments and customer satisfaction are met• From August to January I worked in the night shift, where I often had to handle by myself call storms caused by system disruptions Results:• Create an average of 45 tickets per day, above the average of 30 in the team • Maintain complete and accurate updates using ServiceNow ticket management system • Constantly receiving commendation in satisfaction surveys Show less

Responsibilities:• Developed core programs and structure in 12 different countries: Switzerland, Italy, Portugal, Austria, Netherlands, France, Hungary, Poland, and Denmark and also Canada, Hong Kong and China• Developed new applications & enhancements for clients in 40 different countries• Analysis and drafting of technical & functional specifications for new applications as well as enhancements for existing ones• Built project development plans• Provided time… Show more Responsibilities:• Developed core programs and structure in 12 different countries: Switzerland, Italy, Portugal, Austria, Netherlands, France, Hungary, Poland, and Denmark and also Canada, Hong Kong and China• Developed new applications & enhancements for clients in 40 different countries• Analysis and drafting of technical & functional specifications for new applications as well as enhancements for existing ones• Built project development plans• Provided time estimates, designing test scenarios and project approval criteria• Wrote Code in AS400’s RPG(LE), CL(LE) & unit testing• Coordinated software migrations and & implementations• Documented application changes, release reviews, user manuals, installation manuals.• Provided support during UAT phase & Post Implementation; maintaining client relationships through Project Meetings/Conference calls with a frequency ranging from bi-weekly to dailyKey Results:• Successfully deployed Ecoin tool within the to 12 different countries, all within project scope and timelines • Handled all specific enhancements and localizations, due to local financial laws or specific needs, tasks which were all finished in time and according to the client’s needs.• In several cases, I have worked on location, in order to facilitate the understanding of the country’s localization needs, and also for training purposes (Milan, Paris, Budapest, Warsaw and Copenhagen). During all these phases I have proved my ability to understand the business needs of the client and translate them into technical and functional specifications.• I had hands-on experience with Change and Release management, being in the position to prepare and deliver new releases as well as enhancements/fixes for the existing applications. • Actively pursued and assured that as many local fixes and enhancements as possible made it to the Application Core, in order to provide the best results while minimizing impact and cost Show less

My responsibilities:monitoring & supervising the WIN2000 Server processesImproving performancesHelp in designing & installing the enlargement of the existing LAN, making it more efficient