- Team Management, Quality control, Team Lead and Associate Coaching.- Project management and client development.

- Project Management, Associate coaching and Expert sourcing.

• Pack, prepare, classify, and hold the delivery according to destination and routing to be handled by assigned staff.• Control inventory level by conduction physical counts; reconciling with the data storage system.• Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program operational and personnel policies and procedures.• Control inventory level by conducting physical counts and maintain the records in a cloud database.• Communicate with other departments including sales and marketing to effectively plan and distribute the workload.• Focus on meeting customers' demand and minimizing the cost of storing and transporting goods.• Monitor goods received and goods issued.• Process and provide accurate invoices to clients based on sales orders.

• Answer incoming calls and emails from clients, hotels, and agents.• Diagnose with the client’s specifications and wishes and suggest suitable tour packages and services.• Handle Office Administration.• Organize tours itinerary from beginning to end. • Handle unforeseen problems and complaints to determine the eligibility for money return.• Prepare promotional material to sell itinerary tour packages based on the various destination, prices, customs, reviews, and seasons.• Maintain good relationships with partner companies, hotels, agents, and government tourism industry.September 2015 – July 2016 (Casual) | July 2016 – October 2016 (Full time)

• Learn how to use Visual basic studio and C#• Analyze the specification given by the client and planning a report from my supervisor.• Assist the team to do the design for a different kind of POS module that is required by the client.Note. Since it is a big project, I am only able to experience group meetings, brainstorm regarding the suitable design for the system and assist them in designing stage (using C# programming languages to create the design).