Adrian Hall-Cooper Email & Phone Number

I'm a highly experienced [+25 years] customer focused retail management and leadership professional with a strong skill-set forged against a background of store management and home delivery service and a passion for delivering an outstanding customer experience. I'm able to recruit, integrate and communicate effectively with new and established teams with a view to motivating and inspiring individuals. I'm creative with a view to optimising business opportunities and stimulating growth in terms of customer service metrics, profitability and productivity. Some of the skills I offer include:Strong focus on balancing Customer requirements, Quality, Team Engagement and continuous improvement of performance delivery; a proven track record of achieving and exceeding benchmarksCreating a culture of Learning and Development; implementing KPIs to deliver wider business vision; coaching, mentoring and upskilling individuals and multi-disciplinary teamsResource management, able to optimise available time, material and personnel assets within budgetAble to recognise potential obstacles to success and implement viable solutions in real time with a focus on business continuity maintenanceInnovative approach to business development, maximising opportunities for business growthEmphasis on fostering an awareness of Health and Safety at work to safeguard team and customer wellbeing; good knowledge of risk assessment | mitigation and reporting incidents and near missesTech Savvy - Streamlining multiple tasks using IT tools including MS Office, Aura, WES and ProfilerOutstanding two-way communications skills, able to engage with a multicultural team effectively Feel free to connect and send me a message!

Listed skills include Store Management, Customer Service, Retail, Merchandising, and 42 others.