Adrian Hampton Email & Phone Number

Accountable for coordinating and managing all stores operations and achieving results through the store team.To establish and maintain an environment to support sales and service by coaching and reinforcing positive team care and effective sales behaviour. To inspire associates to sell and develop and become trusted advisors to customers with positive feedback being key to achieving this goal.Ensuring a positive customer experienceAchieving store level profit and sales goalsRecruiting, retaining, training, developing, coaching, leading and communicating with all associates and managers as well as managing store performanceComplying with all company policies and proceduresProven sales and profit deliveryIdentify and anticipate customer expectations and needsRelate to people in an open friendly and accepting mannerAdapt appropriately to competing demands Use appropriate knowledge and information to make decisions Establish clear realistic timescales to accomplish goalsDelegate responsibility and convey clear expectations to meet objectives Project a positive environment and act as a role model to all staff

Accountable to deliver all sales related aspects of the business. By inspiring managers and associates to ensure quality customer engagement and conversations to create a rapport and sales cultured environment and developing trusted sales advisors through coaching. Proven sales and profit deliveryTo drive and deliver all key performances indicators sales budget, margin budget, warranty values, pc and printer unit sales, business account sign ups, reward card sign ups, csat responses, average order values, own brand % penetration, etcTraining, developing, coaching, leading and communicating with all associates and managers as well as managing store performanceStaying current on new technologies and ensure associates understandingEnsure all promotional floor stacks as well as other key promotional areas are full and prominent and that commerciality of the store is at its up most at all times.Ensuring company presentation standards are metIdentify and anticipate customer expectations and needs

Accountable for stock integrity and protecting the businesses shrink levels. Responsible for coaching associates to achieve shrink results.Daily availability walk to ensure any out of stocks in store are recorded and automatically ordered Daily counts of sub departments to ensure integrity Responsible for customer repairsResponsible for technology returnsResponsible for shrink and warehouse auditsPerforming duty manager roleEnsuring company presentation standards are metEnsuring company warehouse standards are metEnsuring merchandising standards are metResponsible for controlling and setting up stocktake

Accountable for maximising customer service with a can do attitude and to ensure shop floor is fully merchandised with availability running at a minimum of 98%.Responsible for opening/closing and running the storeStock controlEnsuring merchandising standards are metOne to one customer relations