· Ensure a high-level of quality, efficiency, accuracy, and performance across all aspects of daily business operations by prioritising quality control, streamlining processes and setting performance metrics.  These initiatives have increased customer retention and loyalty, repeat customers and increased profitability while minimising errors.· Lead continuous improvement initiatives to optimise systems, processes, and procedures by successfully implementing a new ERP system and helpdesk to streamline workflows, provide visibility and measure areas across the business.· Developed and executed effective growth strategies such as refining product ranges, streamlining operations to improve delivery processes and inventory management, which resulted in a significant increase in revenue and customer base.· Oversee resource management, purchasing, warehousing, logistics, planning, production, and customer service to ensure optimal performance and seamless day-to-day operations.· Maintain an oversight of budget, planning and forecasting by coordinating with the supply chain team, tracking sales trends, and analysing data to ensure financial stability for the business. Made necessary adjustments to keep expenditures in line with the budget, proactively planning inventory management and using forecast data to exceed sales targets increasing revenue.· Conduct rigorous quality control and monitor key metrics for warehousing, production and customer service teams to track and identify inefficiencies and develop corrective measures such as optimising workloads, refining warehouse layout and improving customer feedback channels.· Recruit, develop, and coach team members to improve performance, productivity, and customer service across multiple departments. By developing employee training programs, encouraging continuous improvement and self-development, resulting in an increase in productivity, a reduction in customer complaints and an improvement in team morale.

· Ensured efficient and cost-effective operations on a day-to-day basis.· Conducted site visits, surveys, and meetings with clients to establish project briefs and scopes for current and future projects.· Provided project quotes within established timelines and budgets for installation projects.· Developed risk assessments and method statements to comply with health and safety regulations.· Scheduled installations and services, coordinating engineer routes, managing project documentation, purchasing materials, planning inventory, and overseeing projects from initiation to completion.· Cultivated and enhanced relationships with high-value clients.· Communicated with customers and sites regarding project timelines, scopes of work, and budgets.· Followed up with customers to provide completion paperwork, test certificates, and full-service reports.· Developed an app to streamline systems and improve efficiency and professionalism.· Enhanced and implemented systems to improve efficiency and accuracy across the business.

• Provided exceptional technical customer service and support.• Diagnosed and reported customer issues and using ERP system.• Arranged logistics for service and repair operations.• Undertook finance-related tasks such as raising invoices and purchase orders.• Managed post-sales responsibilities, including processing general orders for parts, service agreements, and maintenance contracts.• Conducted follow-up activities by sending courtesy emails or making phone calls to customers after work completion.• Provided general administrative and clerical support.

• Stock level management including updating database with inventory and returns• Producing various reports for several areas of the business• Maintaining all paperwork – dealing with delivery paperwork and returns of stock • Undertake finance related tasks – invoicing companies and customers• Receive and sort mail and deliveries• Assisting clients with their queries using the electronics parts catalogues, working with exploded diagrams of the car parts.• Providing team leadership - delegating the day to day tasks for other team members• Dealing with queries from the colleagues and customers• Ensuring knowledge of staff movements when out of organisation• General administrative and clerical support• Company enquiries – deal with external enquiries from different departments within the company

• Stock taking – checking stock and replenishing• Supervision of new employees – providing induction and training, delegating and managing tasks• Dealing with customer queries • Receiving and processing deliveries and returns• Providing good product knowledge to all customers and staff• Processing returns, sales and deliveries paperwork on the stock management system, specifically Eclipse