As the Head of Operations, I am responsible for overseeing and optimising the company’s operational activities to ensure efficient and cost-effective processes. My role involved strategic planning, managing daily operations, improving workflows, and ensuring all business functions aligned with the company’s long-term goals.Key Responsibilities:• Oversee daily operations, ensuring efficiency, productivity, and profitability.• Directed the operations department and managed a team of 14 staff on multi sites.• Manage budgets and ensure cost-effective resource allocation.• Optimise calendar for workforce, improve operational processes.• Regular Health and safety refreshers with staff• Managing training and welfare including 1-1’s with all staff• Overseeing of Maintain on equipment. • Successfully managed large-scale projects, delivering on time and within budget.• Dealing with all initial customer queries/complaints • Over see the Operators licence.

Key Responsibilities:• Dealing with customer daily and booking in.• Liaison with suppliers and ordering materials to site.• Revising quotes and taking payments.• Making sure stock levels are maintain and doing a weekly stock take using Sage.• Booking Subcontractors.• Allocate of crews and communicate to staff.• Weekly inspection of all Vehicles.• Dealing with claims and repairs/servicing.• Assisting with Operators licence. Skills & Expertise:Strong organizational skills in managing multiple tasks, schedules, and resources for smooth construction operations. Experience in sourcing materials, managing purchase orders, and tracking inventory for ongoing projects. Excellent interpersonal skills for liaising with clients, subcontractors, and internal teams, ensuring seamless project delivery.

Key Responsibilities:• Conducted detailed on-site surveys for screeding and underfloor heating projects• Ensuring accurate measurements and analysis of site conditions.• Evaluated building plans, specifications, and client requirements to determine the most appropriate screeding and underfloor heating solutions.• Provided technical advice to clients

Key Responsibilities:• Led and supervised a team responsible for screeding and underfloor heating installations.• Coordinated daily tasks, ensuring projects were completed on time, within budget, and adhered to high-quality standards.• Managed/install different screeding techniques, including sand and cement, liquid screeds, and Concrete.• Installed wet and electric underfloor heating systems.• Diagnosed and resolved technical issues, ensuring proper functioning of underfloor heating systems and screeded floors.• Health & Safety Compliance• Client Liaison & Reporting• Trained and mentored team members to enhance their skills and promote a high level of craftsmanship.Key Achievements:Successfully led a team to complete WineRack in Ipswich major screeding and insulation project within timeframe.Skills & Expertise:Screeding Techniques: Proficient in various screeding methods including liquid, sand and cement, and fast-drying screeds.Underfloor Heating Systems: Expertise in the installation and maintenance of wet and electric underfloor heating systems.Team Leadership: Strong leadership and mentoring skills with a focus on improving team performance and quality standards.Project Management: Ability to manage multiple projects simultaneously, ensuring completion within deadlines and budget constraints.Health & Safety Compliance: Thorough knowledge of construction health and safety regulations, ensuring a safe working environment.