I joined this property in the pre-opening period of the Viceroy Palm Jumeirah Dubai and was part of the rebranding-team as well.

Organizing reservations, welcoming guests and attentive caretakingSuccessful training and supervision of staffIdentification and execution of cleaning measures Development and organization of marketing activities, such as promotional events and happy hoursPreparing reports at the end of the shift/week, including staff control and sales;Coordinating the operation of the restaurant during scheduled shifts;Responding to customer queries and complaints;Maintaining of… Show more Organizing reservations, welcoming guests and attentive caretakingSuccessful training and supervision of staffIdentification and execution of cleaning measures Development and organization of marketing activities, such as promotional events and happy hoursPreparing reports at the end of the shift/week, including staff control and sales;Coordinating the operation of the restaurant during scheduled shifts;Responding to customer queries and complaints;Maintaining of high standards of quality control, hygiene, and health and safety;Creating and checking stock levels, order supplies and prepare cash drawers and petty cash Show less

Welcoming guests and attentive caretakingSuccessful training and supervision of staff in different hotel outlets (bar, banqueting, restaurants, catering)Warm and attentive guest relations in every part of the hotelF&B-Layover management in the hotel Identification and execution of cleaning measures Wine ambassador of the hotel

Caretaking, organization and inventory of the wine storeCaretaking of sommelier-equipment, Giving winetraining for staffGiving recommendations and serving of aperitives, wines and digestivesPreparation of food-drink-pairingsParticipation at wine fairs and tastings

Setting the restaurant, mise en placeGuest-oriented service performance in restaurant, bar, banqueting and roomservice during all service periods Welcoming guests and giving recommendationsTaking, preparing and serving orders

Learning basic knowledge of every hotel departmentFront-Office operations, Check-in and Check-Out Guest-oriented service performance in 2 different restaurants, bar and banqueting

Setting the restaurant, mise en placeWelcoming guests and giving recommendationsTaking, preparing and serving orders Cashiering, opening and closing of the restaurant