Active Directory/On Prem Management (User Creation, Password Resets, List Exports/Imports, GroupsMemberships, SMTP.)Azure Active Directory Management (Azure Risks Control, User Management, Groups Memberships, Applications,License Assignments, Authentication Methods, Security Operator, Password Resets.)Outlook/Exchange Administration (DL's, Delegations, Whitelisting, LTR, SMTP.)Entra Administration (MFA Blocks/Unblocks)Microsoft Endpoints Manager (MEM/Intune)Microsoft Authenticator Management (Company Wide Setup, Azure Risk Management)JamF Pro/Okta Administration (Managed All Macs/iPads, Unlocks, Self Service For Company Applications, Policies,Configuration Profiles, Test Environments, Mac Apps, Patch Management, .PKG Management.)PaperCut Administration (Printer Management, User Management/Creation, Linking AD to PaperCut.)Apple Business Manager (Auto-Enrollment for Devices.)Microsoft Remote Desktop (Connections for Environments.)Zoom Administration / Zoom For Intune (Conference Room Management, User Management, WorkspacesManagement, Phone System Management, Delegation.)Open Path Management (Access to Building, Doors, IT Room.)ServiceNow Dev/Production (Incident Management, SCA Task Management, Request Management, AssetRecovery.)SmartSheets Creator (Tracking Shipments, Tracking New Hires, Tracking Devices.)MAC/Windows Environment Management/AdministratorMicrosoft Office/Word/Excel ProficientDruva InSync Users Administrator (Security Measures, Backups, Endpoints, Data Loss Prevention, Reports, DeviceManagement.)Verizon/AT&T Administrator (Phone Service, iPad Sim Card, New User Creation with Service Provided.)OneDrive Management (Employee Exits, OneDrive Delegation.)SCCM to Intune MigrationProvided support to Branch Office in NashvilleMicrosoft DefenderCrowdStrike Management (Windows 10 Token ID Setups, Mac/Windows Support via Self Service.)WAP Support

Active Directory and Azure Support.Google Suite Management.ServiceNow Ticketing Management.GUTS (Google Ticketing System) Management.Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meetingattendees.Event Support - Perform Equipment Setups, Breakdowns and Troubleshoot issues.Setup of new printer, toner replacement and manage print queues.Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.Ensuring user hardware is working properly.Deploy laptop and desktop provisioning.Ensured that SLAs and daily tickets are met including ticket updates.Followed all policies and safety guidelines.Installation of structured cabling to include pulling, terminating and installing Cat5e/6, video, RGB, HDMI, DVI andaudio cables.Contributed to large scale global projects as needed.Support a complex and fast paced environment focused on video conference rooms with outstanding attentionto customer satisfaction.Supporting Windows, Mac, Linux and iPhones/Androids in a corporate environment.Completed preventive maintenance routines, documentation and procedures.Broke down and evaluated user problems, with personal expertise and probing questions.Configured hardware, devices and software to set up work stations for employees.Add/Remove - RAM, Disk Drives, Motherboards, and Hard drives from hardware and servers in IDF room.WAP Setups/Decommissioning.Audits passed with high percentage rate.Cameras, and Audio Visual Equipment racked.Switches/Hubs Setups.Interfaced with third-party companies to resolve concerns and request additional data.Identified and established scope and parameters of business requirements to define outcome criteria and metrics.Organized weekly team meetings to discuss departmental goals, objectives, challenges.

Installing and configuring computer hardware, operating systems and applications.Provisioning Linux, Windows and MAC.Setting up hardware and installing and configure software and driversMaintaining and repairing technological equipment (e.g. routers) or peripheral devicesInstalling well-functioning LAN/WAN and other networks and manage components (servers, IPS, DHCP, etc.)Manage security options and software in computers and networks to maintain privacy and protection fromattacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer timely technical support and teach users how to utilize computers correctly.Azure Active Directory.VOIP/PBX usage and knowledgeable.Powershell and Terminal

System installations and configurations for Windows based server and administers security on Windows platforms.Understanding of centralized Windows management practices using Microsoft and 3rd Party tools such asMicrosoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS).Support end users by exercising good judgment regarding urgency of their concerns or questions, using effectiveproblem resolution, recognition, and research methods.Troubleshoots "no connectivity" issues.Document procedures, network, and system changes, and troubleshooting steps.Setup of new printer, toner replacement and manage print queues.Resolving logged errors in a timely manner.Updating computer software, as well as upgrading hardware and systems.Provided daily maintenance, documentation, troubleshooting and monitoring of communications; logs and tracksrequests, maintaining history records and related issues documentation - identifying trends in systems, end-usersand/or hardware.Setup and Support New Users on network databases and systems.Administers and maintains end-user accounts, permissions, and access rights for Windows based servers.Responds, evaluates, and prioritizes requests for assistance from end-users experiencing connectivity issues and/orproblems with network or servers.Use of Active Directory in place.Followed all company policies and procedures to deliver quality work.