Finding growth opportunities through Research and Development specialized for small businesses. Targeted Specifics Business Performance Management, Strategic Process Improvement analysis and deployment, Financial cleanup and analytics.

Project management and analytics for the ABM Center of Excellence. Supporting administration of 4 key teams; Account Planning, Labor Management, Manager Development and Safety/Risk. Simultaneously provided direct support to the Labor Management team. Creation and deployment of operations to improve efficiency of service delivery across all ABM industry groups, as well as, metric-driven analytics resulting in consistent, best in class, processes.Focus areas included: Management of various project workstreams, data analytics, financial reviews, training and auditing. Maintenance of reporting system to monitor and track workstream status on multiple projects and direct reporting of portfolios to owners, executive teams and stakeholders.Coordination of meetings and educational rollouts to individuals, groups and large industry group teams that required extensive calendar management across multiple time zones and event coordination. Creation and maintenance of dashboards to convey project performance and health. Creation, development and deployment of a major company initiative through eLearning, mass communications and various PMO assignments.

Liaised and managed team of eight engineering technicians and three quality control inspectors for ABM Enterprise Account. Responsible for all payroll, work requests, distribution, vending and completion, team communication and problem solving. Managed full work request system (Work Order Reporter) and implemented ongoing practices within this system. Direct contact for ABM national call center for all work requests from Enterprise Corporate and Branch requests.Vendor Communications: Including proposal/job bidding acquisition, Review and approval of vendorsand general contractors, work requests and review/revision of accurate job scopes. Creation and Implementation of Standard Operating Procedures and Policies, Accounts payable, receivables and all procedures up to completion of work. Singular project manager and director of all d/w/m operations, including all payables, receivables and account budgetary reporting and processing from start to completion, including payroll.Organized and maintained detailed analytical data for 470 individual branch and administrative buildings. Coordinated and scheduled all property inspections & client management meetings.

Director of Operations and Office management of medical office, covering multiple physicians. Medical Assistant: Medication management, collaborative care, licensing renewal/re-certifications of physicians and practice, re-credentialing, web application development and maintenance, medical data management. Responsible for the businesses' financial lifecycle including: Accounts receivables/ payables, revenue stream/ collections, medical billing and physician coding review. Direct patient interfacing, comms and scheduling. Management of weekly and monthly meetings throughout organization, physcians advocate, confidential correspondence, insurance provider relations, research analytics and creation of outpatient treatment services/deployment of programs. Certified in HIPAA compliance and maintainance of related certifications.

National Accounts Coordinator for Home Depot and Wal-Mart. Managed all RFP procedures and data.Directly assisted with specialists and managers within accounts to fulfill national clientele needs andexpectations. Extensive work with all national programs/applications required, handled all inbound calls, organization of databases and office operations. Coordinated and completed full project involving the sale of product to national accounts as well as independent nurseries in the United States. Responsible for client relations and assisted in management of internal personnel & outside sales representatives.