Undertake service requests for customers ensuring compliance with Asurion’s policies and procedures carrying out effective note taking on calls.Providing technical expertise on inbound calls or other electronic input (e.g. website, CHAT or email) from customers for the purpose of resolving customer issues with devices (e.g. laptops, tablets, smart phones and other consumer electronics) and software Identify customers in line with company, egulatory and legislative requirementsMaintain a high level of customer service with all stakeholders employing initiatives to achieve a high net promoter score (NPS) Use knowledge-based systems and other tools to deliver technical support solutions

- Use Customer Service tools to make good business decision that drive seller/buyersuccess, while working to mitigate risk and losses for eBay- Apply problem solving and judgement when considering limits, selling performance, and restrictions on a member’s account- Effectivity communicate via multiple contact channels by utilizing active listening and clearly speaking to customers- Coach sellers on trading practices which create good buyer experiences, and enable safe, sustainable growth on the platform- Assess seller’s business model and recommend changes to align their business to eBay’s processes and policies.- Collaborate with peers and leaders to identify customer pain points, and recommend changes to improve processes and/or policies- Understand eBay policies that would help judgement in decisions to limit eBay’s exposure to risk- Achieve quality, satisfaction, and operational metrics as set out by your leadership team

- Exploring individual needs and providing hands-on demonstrations of the latest andgreatest technology in-store.- Tech savvy and have a passion for mobile devices and/or technology- Passion for care and the ability to listen, problem solve and deliver great solutions- Sales oriented with an obsession to connecting customers to the things they love- Ability to work as part of a team to achieve individual and team results- Have the flexibility to work any shift, including nights and especially weekends and Holidays.- Guide your customers through their purchasing experience thoughtful questions, insightful answers and sharing your expertise.

- Consult with customers on technical support inquiries via a variety of communicationchannels that could include voice- Keeping records of customer interactions, transactions, comments and complaints.- Keeping records of customer interactions, transactions, comments and complaints.- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner.- Resolve customer technical issues with patience and understanding.