I lead the delivery of Professional Services and Product Implementation across Europe. I have a team of both Consultants and Software Development professionals implementing Amelia, IPsoft's world-leading Cognitive AI platform into clients across the Finance; Telecoms; Heath and general industry Sectors across the UK & Europe

I lead engagements with IPSoft's clients who are embarking on the journey to implement Amelia, IPsoft's cognitive artificial intelligence digital agent. I am charged with ensuring the implementations of Amelia are successful and crucially ensure that the aspired -for value from these implementation sis achieved and exceeded. I currently lead the Amelia deployment for a major Scandinavian Telco and have previously worked on Amelia deployments into two UK Public Sector clients.

Blackhawk Network is a global provider of SaaS platforms, Prepaid and Giftcard solutions and associated payment services in the Physical and Digital markets. As VP - Head of IT & Client Service Delivery , I am a UK Board Member and responsible for directing and delivering the Client Service Delivery operations and IT Infrastructure and Application strategy, provision and operations for Blackhawk Network and Blackhawk Engagement Solutions in the UK and throughout Western Europe. Blackhawk Network is one of the worlds largest providers of Giftcards and Prepaid Credit Cards. Blackhawk Engagement Solutions provides web based partner channel marketing services and web based employee reward and recognition services typically to large scale global corporations.

I was responsible for managing the provision of IT, Applications Management and Business Process Outsourcing to the UK Private Sector encompassing business in the Financial Services, Energy, Utilities, Telecoms and Media, Commercial, Manufacturing, Automotive and Transport sectors, and for annual revenues of c.£100m. Responsible for achieving a Sales target of £120m per annum 2011/2012 I was also responsible for managing and developing the ecosystem of third party Alliances & Partnerships within the UK Outsourcing business

Project Manager responsible for the development and subsequant management of Marketing databases for clients in the UK Transport & Leisure Sector. Also responsible for the Account management & development of those companies

Professional Services Consultant & Trainer for D&B Software Millennium General Ledger, Accounts Payable, Purchase Ordering software. Latterly the Implementation & end user training of the GEAC suite of application software also. The role included client site implementations of the software, rollout, transition and end user training.