Adrian Kaźmirek Email & Phone Number

Prague, Czechia

Prague, Czechia

• Championed Agile methodologies to drive the planning and execution of customer experience projects, ensuring adaptability and timely delivery within dynamic environments.
• Fostered cross-functional collaboration, leading teams across marketing, sales, and product development to integrate customer-centric strategies with business operations.
• Leveraged Lean Six Sigma principles to identify and implement process improvements, enhancing efficiency and customer satisfaction.
• Utilized key performance indicators (NPS, CSAT, CES) to measure project success and guide Agile retrospectives for continuous improvement.

Prague, Czechia

• Directed quality assurance initiatives, applying Lean Six Sigma techniques to streamline customer care processes and elevate service quality.
• Developed and executed a Quality Management System (QMS), aligning project outcomes with organizational goals and compliance standards.
• Conducted root cause analysis to identify gaps and areas for improvement, leading to significant reductions in issue recurrence and enhanced team performance.

Prague, Czechia

◾ Engaged both new and existing customers through phone and online chat channels.◾ Proactively targeted various customer segments while contributing to the continuous improvement of the customer experience, from registration to the customer lifecycle.

Greece

◾ Conducted communication with customers and managers through various channels.◾ Responsively handled and addressed all customer inquiries and provided exceptional customer service.

Kérkira, Ionian Islands, Greece

◾ Provided customer care services, organized meetings with clients, and maintained relationships with local partners.◾ Resolved problems and successfully sold excursions and travel products.