Adrian Koolen Email & Phone Number

Remote

Test AI Chatbot responses• Proofreading• Fact Checking• Rewriting incorrect or poorly worded responses• Report responses that violate security or decency standards

London, Ontario, Canada

As part of a Managed Services Team, Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of external customer environments; including network connectivity and utilization, Windows server administration,virtualization, performance tuning, backup and restore. Identify, research, and resolve technical problems. Maintain documentation of client networks and systems.

London, Canada Area

Assemble and test custom PCsPrepare new laptops and desktops for client ordersProvide phone, email and onsite support for clientsMaintain customer support database

Created new electronic inventory system including photographs allowing better identification of inventoryHelped with building renovationsMember of board of directors

Catalogued documents and photographs in an electronic database making them searchableUploaded and managed website content ensuring accuracyCreated thorough documentation on adding new content to website

Troubleshot and fixed computer problems (hardware/software) for staff and students using logical and methodical methodsRepaired computers, replacing faulty or damaged partsMaintained computer labs, cleared paper jams, ensured printers were stocked with paper, maintained print queuesInstalled, and configured softwareImaged and configured computers for student labs and staffCovered Help Desk breaks to ensure continuous coverage Assisted other I.T. employees with various tasks including: running or removing networking wiring, installing printers, setting up and installing Audio Visual equipment.

Provided phone support for clients using Geek Squad Online Backup softwareHandled inbound client phone inquiries/requests and informed them of their options for serviceScheduled in home services

Troubleshot and fixed computer problems (hardware/software) for staff and students using logical and methodical methodsRepaired computers, replacing faulty or damaged partsMaintained computer labs, cleared paper jams, ensured printers were stocked with paper, maintained print queuesInstalled, and configured softwareImaged and configured computers for student labs and staffCovered Help Desk breaks to ensure continuous coverage Assisted other I.T. employees with various tasks including: running or removing networking wiring, installing printers, setting up and installing Audio Visual equipment.

Computer Programmer Analyst, Computer Programming

Activities and Societies: Cross Country TeamComputer Programmer Analyst

Ossd

Activities and Societies: Track, Cross Country, Band, Choir, Music Executive