Adrian Leach - Director, Interim Manager and ConsultantSince working in a systems engineering role over 30 years ago Adrian has specialised in the identification, definition, management and delivery of IT initiated change; working in the roles of manager, consultant, facilitator or trainer.His assignments with many different organisations delivered significant and beneficial business, IT and organisational changes.. Excellent training, facilitation and coaching skills applied at board and senior executive levels as well as with skilled, technical staff play a key part in Adrian’s roles in helping make the changes work. Adrian has presented at national and international conferences on IT Service Management, Organisation Development, "DevOps" and related topics.He has worked in more than 30 countries across the globe. Recent clients include:• Accenture Philippines, ARM, ATEA, Astra Zeneca,• Barclays Bank International, BT, • Central Bank of Ruanda, Cerner• HP, • IBM, Infosys,• LloydsTSB, • MOD, Motorola• National Micro Finance Bank of Tanzania, NATO, NHS, • OMV Austria / Petrom (Romania). • Royal Omani Defence Forces, Raffeissen Bank• Southern Africa Development Community• Tata Consulting Services, • United Nations, Universities, USAF• Vodafone Egypt, Etc.Since 1990 Adrian has helped 5000+ people gain qualifications (BCS, APMG, EXIN) in Business / Systems Development (BSD); IS Consultancy Skills; Programme Management (MSP™); Project Management (Prince2 ®) ISO20000, Service Management (ITIL), Governance, Outsourcing / Supplier Management, Testing; Security and others. He is one of fewer than ten people world-wide who have been actively involved in ITIL consulting, qualifications, syllabus creation, training, assessment and examining since 1989. He has all ITIL V1, V2 and V3 qualifications including ICT infrastructure and Application Management; he is an ITSMF accredited ISO20000 consultant