Adrian Lloyd Email and Phone Number
Adrian Lloyd's Location
Cambridge, Massachusetts, United States, United States
Adrian Lloyd's Contact Details
Adrian Lloyd work email
- Valid
- Valid
- Valid
- Valid
Adrian Lloyd personal email
n/a
Adrian Lloyd phone numbers
About Adrian Lloyd
Adrian Lloyd is a Senior Manager, Consulting and Enablement Services at Quickbase, Inc. at Quickbase. They possess expertise in sales operations, customer service, marketing, training, microsoft office and 11 more skills.
Adrian Lloyd's Current Company Details
Adrian Lloyd Work Experience Details
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Senior Manager, Consulting And Enablement Services, Technical Enablement ConsultantsQuickbase Feb 2021 - PresentBoston, Massachusetts, Us-Manage a team of 5 employees-Enabled the Orientation team through the transition to TECs, developing content on new processes and clearly setting expectations and requirements of responsibility shifts-Originated and continue to support Customer Success Enablement, collaborating cross-functionally to curate content on new feature enhancements, new hire onboarding, and change management-Formalized TEC career pathways-Assist GTM operations in developing new tools and systems to meet the ever-changing requirements of the services organization
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Manager, Customer Success, Customer OrientationQuickbase Feb 2020 - Feb 2021Boston, Massachusetts, Us-Managed and developed a team of 7 individuals, including several internal promotions with transitions-Developed and deployed a customer survey process, working with internal operations teams to provide clear insight into results for individual contributors-Standardized team metrics, creating individual and team score cards for insights into performance-Helped set the processes for the creation of and transition to a services organization
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Team Lead, Customer Success, Customer OrientationQuickbase Jun 2019 - Feb 2020Boston, Massachusetts, Us-Coached Enterprise and above (3K+ employee) companies through the deployment of their first application-Collaborated with managers and directors to continue to evolve the Customer Orientation program-Onboarded and trained 7 new team members-Aided in change management for the team as management shifted-Furthered the relationship with sales by organizing and running monthly cross-team meetings to review and reflect on current processes-Facilitated conversations with Tech Support management to create internal employment opportunities between the teams
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Customer Success, Customer OrientationQuickbase Sep 2017 - Jun 2019Boston, Massachusetts, Us-Coached new customers paying $500 or more MRR to the deployment of their first application within 90 days-Consulted on current processes to understand short- and long-term goals to ensure a successful implementation and drive end-user adoption-Honed the internal orientation process to improve the customer’s transition through their support lifecycle-Reviewed and contributed to training documentation to help develop and enhance existing and future offerings-Developed new hire onboarding processes
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Customer Success ManagerQuickbase Feb 2017 - Sep 2017Boston, Massachusetts, Us-Engage with customers to actively ensure their success with Quick Base by discussing new use cases, developing long term plans with clearly defined goals, supporting end user adoption, and building and maintaining personal relationships-Collaborate with Account Executives and Solution Engineers to provide comprehensive support in order to promote growth and increase account health-Advocate for customers by communicating product enhancement requests to PD and participate in Agile Project Management scrum teams to help prioritize objectives-Orient and coach customers through the implementation of their first app-Enhance and revise the OnBoarding process to provide the best new customer orientation experience-On-site visits with customers to deepen relationships and better understand their needs
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Onboarding Implementation SpecialistQuickbase Apr 2016 - Feb 2017Boston, Massachusetts, Us-Train new customers in the use of QuickBase by walking them through the creation of their database-Analyze customer's business processes and consult on how to structure QuickBase to ensure long-term success-Discover and implement system work arounds to accomplish costumer goals
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Quickbase Customer Care Tier 1Intuit Sep 2015 - Apr 2016Mountain View, California, Us-Provide excellent customer support for QuickBase users. -
Distribution And Inventory SupervisorParagon 28 Jan 2015 - Aug 2015Englewood, Colorado, Us-Supervising three employees-Implementing system and procedure changes to improve distribution process/accuracy by working with sales reps and colleagues to identify specific errors -Auditing sales rep inventory and working with sales reps to resolve discrepancies-Launching Mini Monster Screw Systems 2.5mm and 3.0mm-Managing Demo and Lab sets - scheduling, preparing, shipping-Comprehensive knowledge of more than 2300 SKU’s and 50 kit definitions -
Logistics And Customer Service Tech Level IiParagon 28 Jan 2014 - Jan 2015Englewood, Colorado, Us-Managed the Monster Screw System by moving 37 kits between 100 sales reps-Launched Mini Monster Screw Systems 3.5mm and 4.0mm-Developed relationships with sales reps and improved surgical knowledge to better respond to orders-Trained sales reps in the use of inventory management system
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Logistics And Customer Service Tech Level IParagon 28 Mar 2013 - Jan 2014Englewood, Colorado, Us-Answered sales reps’ phone calls and responded to sales reps’ e-mails-Replenished sold inventory from sales reps’ invoices-Processed orders by learning kit definitions and SKUs-Verified and counted new inventory for Quality Control
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Education And Training Services InternVestmark Jun 2010 - Aug 2010Wakefield, Ma, Us-Created new training materials-Updated and revised current training materials-Edited various documents; including the most recent instruction manuals-Standardized Production Support documentation-Managed conflicting priorities -
Intern To The CeoDenver Botanic Gardens May 2009 - Aug 2009Denver, Co, Us-Led planning and development of new volunteer program-Executed new gift shop, working with Marketing and Retail Managers -
CashierBed Bath & Beyond Jun 2008 - Aug 2008Midvale, Utah, Us-Promoted to Customer Service-Managed customer complaints and returns
Adrian Lloyd Skills
Sales Operations
Customer Service
Marketing
Training
Microsoft Office
Editing
Leadership
Sales
Medical Devices
Management
Microsoft Excel
Sales Management
Marketing Strategy
Research
Product Launch
Business Development
Adrian Lloyd Education Details
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Boston UniversityEconomics
Frequently Asked Questions about Adrian Lloyd
What company does Adrian Lloyd work for?
Adrian Lloyd works for Quickbase
What is Adrian Lloyd's role at the current company?
Adrian Lloyd's current role is Senior Manager, Consulting and Enablement Services at Quickbase, Inc..
What is Adrian Lloyd's email address?
Adrian Lloyd's email address is aa****@****ast.net
What is Adrian Lloyd's direct phone number?
Adrian Lloyd's direct phone number is (855) 725*****
What schools did Adrian Lloyd attend?
Adrian Lloyd attended Boston University.
What are some of Adrian Lloyd's interests?
Adrian Lloyd has interest in Writing, Traveling, Racquetball, Basketball, Reading.
What skills is Adrian Lloyd known for?
Adrian Lloyd has skills like Sales Operations, Customer Service, Marketing, Training, Microsoft Office, Editing, Leadership, Sales, Medical Devices, Management, Microsoft Excel, Sales Management.
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