Manager Is Planning & Solutions, Investments
- Managed software development, vendor integration, and resource planning for the Investment operations business line spanning real estate loan servicing, corporate debt & derivatives. Achieved greater service.
- Created operating model for the custom development team, product support and use of shared services.
- Responsible for development resource… Show more Managed software development, vendor integration, and resource planning for the Investment operations business line spanning real estate loan servicing, corporate debt &.
- Responsible for development resource planning, evaluation, hiring selection. Defined employee enrichment, morale improvement and, developed reskilling plans to adopt to enterprise changes in tech stack, and address.
- Applied incident management and root cause analysis to drive operational improvements positively affecting SLA compliance, reduce risk, service uptime & business partner satisfaction. Findings identified training needs.
- Defined objectives & key results based on business need and corporate objectives. Reviewed Functional and technical requirements communicating with internal customers to cover their operational needs.