Adrian Low Email & Phone Number

Halesowen, Gb

West Midlands, England, United Kingdom

The project objectives are to provide the whole business within the defined project timescale, but especially the operation division a single sign on system to provide the user and customer an efficient and informative experience. This aims to deliver Sharps range or products and services at the most efficient way.This objective can be summarised by this summaryA whole company approach to develop a single service system driving • Automation for the all standard processes• Visibility of process that provides the ability to identify potential quickly resolve issues• Ease of communications with all stake holders• Ease of doing business for all internally and externally• Support the continued strategy of growth without growing the cost base as the same rate as our growth

Birmingham ( The Midlands) Uk

To provide senior management with timely, relevant, accurate information to be able manage the service business and improve the overall service delivery, thus profitability of the company. Through proactively monitoring key areas of performance such as financial, customer, product and service delivery and provide intelligence to improve overall service delivery, customer satisfaction and thus profitability. Key areas:Develop and maintain service pricing and service offering .Make practical recommendations to improve the overall customer satisfaction, service operation, delivery, and its effectivenessImplement improvements and initiatives do develop the overall end to end service delivery to customers.Contribute to the overall management of the service operation as is appropriate and required day to day.Overall budget review and management

London, United Kingdom

• Responsibility for the development of initiatives supporting the indirect service business within the EMEA region. Key areas:o As part of a Pan European partner programme project I developed the service element (covering service core delivery requirements, training accreditation and business development drivers, overall and for eleven programmes.o Developed a concept, methodology and supporting tool to standardise within Europe the setting of a business growth driver for after market sales products, thus providing loyalty driver for partner to purchase genuine based upon their customer base o Canon project manager for the Partner relationship stream within major internal change project. Providing support and specialist knowledge of the partner channel too six projects and developing key items such as:• Review of the current “as is” situation within partner service channel• Developed a third party maintenance policy, processes and management reportingo Developed a performance testing initiative to provide evidence for the assertion that genuine is better than third party consumables. This involved the following key activties:• Business case to justify the test cost• Legal review and negotiation with supplier

Amstelveen, Holland

EMBU CBS Service Business Development Professional• Responsibility for the development of service business in the EMBU region, for both direct and in-direct operations covering 82 countries. Key areas:o Develop the Indirect service business offering from the approach with the aim of emulating Western European contract structure through initiatives within the regional sales operations.o To develop the RSO service organisation and their dealers network and ensure that they consistently delivers value to our customers in terms of service delivery, product reliability and customer satisfaction. o Design, implement and monitor the indirect service policy.o Monitor and review conduct and performance of the dealer network and the individual dealers and benchmark those against the European standards or targets.o Review and development of learning and development (L&D) for the direct and indirect channel within Canon Partner Programme and at all levels within the service businesso Optimise the technical performance of the direct and indirect service organisation thus creating customer satisfaction and retention of both NSO’s and dealers and their customers by giving business and general service support.o Develop, monitor and maintain customer satisfaction.Responsibilities:• Development of service business finance, operational, reporting based upon the CBS Pan European Approach • Development of the service deliver through with authorised distributors• Development of service provision from Canon owned service businesses

Dubai Uae

• Delivery of overall strategy for service support to authorised distributors within Middle East and North Africa (36 Countries)• Development of staff (through company development and review system and identifying training and development needs)• Delivery of Service product training to authorised distributors• Development of the service deliver through with authorised distributors• Development of service provision from Canon Middle East• Development of service business development / consultancy• Developing service added value to distributor relationship• Support of marketing and sales for all products • Product performance and regulatory matters in region (SASO, JISM, plus other regional regulations)• Implementation of EMBARGO of American technology to defined countries• Environmental ISO implementation 14001• Budgeting, ongoing monitoring and control

Key Areas:• Management and development of existing customer base and relationships within designated UK local Government and education sectors• Develop sales and marketing to this sector locallyResponsibilities:• Selling, financing, negotiating the sale or lease of Canon products• Dealing education institutes and charities• Providing account support and development• Dealing with local UK government purchasing groups /consortia• Developing new business opportunities• Tendering for new contracts

Developed local partner and supported them technically.