• Negotiated contracts, transportation and handling costs,• Built and validated (cost, service) daily load plan, expedite requests and ensure all principal request carrierselections are honored,• Created and managed transport orders from our client base,• Scheduled drivers to make freight deliveries or collect shipments from various customers,• Planned routes and accommodated changes in routes when needed,• Organized payments or processes transactions on behalf of the clients, such as freight charges,• Trained drivers in assigned fleet in accordance with company policy and delivery requirements,• Monitored transport times ensuring pickup and handling requests are met,• Kept track of key performance indicators regarding cost per kilometer, empty kilometers, available drivinghours,• Maintained direct contact with the customers, ensuring all delays are announced and resolved eventualclaims or penalties.

◦ Prepared dispatch documents, as well as creating freight bills and invoices,◦ Organized import / export transport operations with the assigned truck fleet,◦ Reviewed drivers logs, including fuel efficiency and arrival times,◦ Logged customer shipping schedules and complaints,◦ Stayed up to date with transportation regulation and laws to ensure truck drivers comply,◦ Evaluated and calculated each driver's pay slip in accordance with company rules.

◦ Executed daily route planning process by building routes that are efficient, cost effective, andgeographically sound,◦ Proactively reviewed routes in assigned territory,◦ Solicited feedback from drivers, dispatch, to help in improving route planning decision making,◦ Created summary reports daily and provided to supervisor,◦ Trained truck drivers on the use of GPS systems and dispatch app.

◦ Developed and maintained positive business and customer relationships,◦ Promoted and sold products from our company inventory to our client base,◦ Calculated need of manufacturing supplies and production time to ensure orders are met,◦ Supply management with reports on customer needs, problems, interests,◦ Helped with the delivery of goods and inventory.

Answered calls & emails to initiate or continue client conversations◦ Optimized travel packages to meet customer requirements,◦ Learn about tour operating tools and ticketing systems.