Adrian Mackey Email & Phone Number

Snellville, Ga, Us

Atlanta, Georgia, United States

Iowa

Assessment and Health Promotion, Chronic Disease, Community Health, and Environmental Health

Iowa

Tennessee

Successfully triaged the user issues and service requests. Troubleshoot the end user’s issue and resolve upon first contact. Accurately recorded and documented all details of the issue or service request, including categorization and priority into the IS ticket system.Advocated for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization. Provided "how to" assistance on all internally supported devices, applications and systems. Leveraged internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues. Contributed to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides.

Tennessee

Effectively coordinated communication of daily Case Management Assignments updates. Receive and organizes daily admission paperwork. Copy and file all Case Management documentation and completed Post Discharge follow up phone calls to patients. Maintained and assembled educational notebooks. Assisted with regulatory preparedness activities. Maintain and order standard office supplies and Case Management clerical materials. Completed SharePoint information updates. Completed Post Discharge follow up phone calls to patients.Gathered Quality Improvement and department Performance Improvement data.

Tennessee

Evaluated and reviewed Community Services Educations Programs. Researched and designed new education programs. Greeted and advised the public contacting the American Red Cross. Organized and catalogued the Community Services Education and Health and Safety supplies.

Created and cataloged student files. Entered and corrected student information. Met and greeted the public at front desk; Answered and directed phone calls and inquiries. Organized residents into appropriate facilities for needs.

Provided customer service to clients and customers. Provided first and second level support to merchants. Collated client specific projects. Advanced reporting methods used. Expedited resolutions for escalated issues

Master Of Public Health - Mph, Community And Behavioral Health

Bachelor Of Science (Bs), Public Health

Bachelor Of Science (B.S.), Public Health: Community And Behavioral Health