Lead and mentor a national team of 25 Sales Support Executives, fostering collaboration and high-performance standards.Strategically manage team activities to drive Vodafone's sales, including complete terminal packages, compatible accessories, and additional offers, optimizing customer profitability.Maintain excellence in customer relations with Corporate & High Corporate clients by upholding stringent quality standards.Actively participate in process optimization and improvement… Show more Lead and mentor a national team of 25 Sales Support Executives, fostering collaboration and high-performance standards.Strategically manage team activities to drive Vodafone's sales, including complete terminal packages, compatible accessories, and additional offers, optimizing customer profitability.Maintain excellence in customer relations with Corporate & High Corporate clients by upholding stringent quality standards.Actively participate in process optimization and improvement initiatives, enhancing operational efficiency and effectiveness. Show less

Directed development projects and telecommunication solutions, including fixed data services, indoor coverage, 2G/3G/4G, managed services, IoT & ICT, ensuring adherence to time, budget, and quality requirements.Managed overall project budgets for telecommunication rollout solutions.Spearheaded the formalization and continuous improvement of processes within the Technology Enterprise Solutions department.Oversaw team performance, resource allocation, and project execution, with a… Show more Directed development projects and telecommunication solutions, including fixed data services, indoor coverage, 2G/3G/4G, managed services, IoT & ICT, ensuring adherence to time, budget, and quality requirements.Managed overall project budgets for telecommunication rollout solutions.Spearheaded the formalization and continuous improvement of processes within the Technology Enterprise Solutions department.Oversaw team performance, resource allocation, and project execution, with a focus on team member professional development.Successfully built a new team within a short time frame.Achieved a 400% reduction in project implementation time.Facilitated Project Management certification for most team members.Maintained a high level of customer satisfaction and fostered strong business partnerships with vendors, strategic customers, and Sales Teams. Show less

Successfully managed end-to-end rollout, major projects, managed services, and ICT projects for Enterprise Business Customers.Ensured project delivery within scope, budget, time, and quality parameters.Effectively managed vendor relationships.Possessed extensive knowledge of Fixed, Mobile, Voice, and Data communications technologies and standards.Led various projects, including Managed Hotspot, Car Fleet Management, Managed Video Surveillance, Indoor Coverage, Cloud Voice & IP… Show more Successfully managed end-to-end rollout, major projects, managed services, and ICT projects for Enterprise Business Customers.Ensured project delivery within scope, budget, time, and quality parameters.Effectively managed vendor relationships.Possessed extensive knowledge of Fixed, Mobile, Voice, and Data communications technologies and standards.Led various projects, including Managed Hotspot, Car Fleet Management, Managed Video Surveillance, Indoor Coverage, Cloud Voice & IP Telephony, Monitoring Solutions with Access Control, Mobile Call Recording, Digital Media Signage, Cisco AnyConnect, People Counting, Smart Demographics, Connectivity, and Structured Cabling.Achieved top performance in KPIs delivery, consistently delivering projects on time and within budget, handling numerous projects, and addressing blocked projects.Successfully implemented major projects for top clients.Maintained the highest level of customer satisfaction and cultivated strong business partnerships with strategic customers and the Sales Team.Managed telecom infrastructure projects for Vodafone-sponsored events. Show less

Acted as the primary point of contact for major and strategic customers (GSM and Data).Established and maintained customer relationships in a professional and efficient manner.Registered and resolved customer requests via email, phone, and face-to-face interactions.Provided information to potential and existing customers about products, services, prices, features, contractual conditions, handsets, and service support.Implemented contractual changes and processed account orders… Show more Acted as the primary point of contact for major and strategic customers (GSM and Data).Established and maintained customer relationships in a professional and efficient manner.Registered and resolved customer requests via email, phone, and face-to-face interactions.Provided information to potential and existing customers about products, services, prices, features, contractual conditions, handsets, and service support.Implemented contractual changes and processed account orders, forms, applications, and other internal and external requests.Conducted report generation and account analyses, led proactive health check initiatives, customer satisfaction campaigns, retention programs, and life cycle programs.Achieved and maintained the highest level of customer satisfaction and fostered strong business partnerships with strategic customers and the Sales Team. Show less

Ensured exceptional customer service for major clients, consistently providing excellent support.Promptly registered and resolved all customer requests, fostering a high level of satisfaction.

Addressed cancellation requests, engaged in proactive sales, and demonstrated a deep understanding of customer needs.Strategically identified and provided optimal solutions for clients, promoting customer loyalty.Professionally managed termination requests and offers from legal entities.

Provided courteous and efficient information services to customers, addressing inquiries about the company's products, services, pricing, contractual issues, coverage, and service support, with a focus on customer satisfaction and optimal results.Professionally processed customer complaints to reach mutual understanding and resolution.Engaged with customers seeking contract termination, with a focus on retaining their accounts and fostering continued interest in the company.Acted as… Show more Provided courteous and efficient information services to customers, addressing inquiries about the company's products, services, pricing, contractual issues, coverage, and service support, with a focus on customer satisfaction and optimal results.Professionally processed customer complaints to reach mutual understanding and resolution.Engaged with customers seeking contract termination, with a focus on retaining their accounts and fostering continued interest in the company.Acted as a liaison between suppliers, sales staff, and customers, expediting delivery, generating qualified leads, and handling complaints and requests effectively. Show less

Responsibilities: deals presentation for potential clients and signing the cable TV or internet contracts, door to door contracts.