In my role as General Manager at La Casablanca Resort, I manage operations, including recruiting, event management, budget oversight, supplier management, and business development.• Strengthen customer and guest relationships through effective communication and logistics management.• Implement strategies to enhance operational efficiency and drive business growth.

As the General Manager at The Empyrean Hotel, I was responsible for overseeing all hotel operations, creating department budgets, managing staff recruitment, HR services, procurement, and ensuring regulatory compliance. This led to improved operational efficiency and guest satisfaction. • Managed staff recruitment and HR services• Created budgets for all departments• Ensured regulatory compliance and kept licenses up to date

Check-in and boarding all types of Qatar Airways customers, Customer profiling and verifying travel documents, attending to customer complaints, compensating along with service recovery with all DFT regulations.Manage the flow of traffic through airline terminal gates while communicating pertinent boarding announcements to guests.Ensure all excess baggage and applicable fees are collected without exception;complying with Airlines Policies and Procedures.Competent on… Show more Check-in and boarding all types of Qatar Airways customers, Customer profiling and verifying travel documents, attending to customer complaints, compensating along with service recovery with all DFT regulations.Manage the flow of traffic through airline terminal gates while communicating pertinent boarding announcements to guests.Ensure all excess baggage and applicable fees are collected without exception;complying with Airlines Policies and Procedures.Competent on all GPA airlines and their respective check-in and boarding procedures to a high standards.Assist with PRM passengers, self service kiosks & report any accidents/incidents to the shift supervisor. Show less

Implementation, and maintenance of an anti money laundering program withinHSBC Group (Global Standards)Ensured compliance with current AML regulations, and other relevant legislation. Developed and maintained a risk assessment framework for products and services,clients and customers, and other issues relating to money laundering.Kept and maintained records of high risk customers, and reporting suspicious activities to the management.Arranged and… Show more Implementation, and maintenance of an anti money laundering program withinHSBC Group (Global Standards)Ensured compliance with current AML regulations, and other relevant legislation. Developed and maintained a risk assessment framework for products and services,clients and customers, and other issues relating to money laundering.Kept and maintained records of high risk customers, and reporting suspicious activities to the management.Arranged and implemented inspections and audits Show less