Joined the company at a time of transformation, diversification and rapid growth. Initial role of 1st/2nd line user and break/fix support. Identified the requirement for incident management and change management process and tools to be implemented. Also demostrated to the business a fresh approach to replacing legacy bespoke core business system, with an off the shelf ATS product with the required customisations required to comply with the USP's offered to clients. Heavily involved within the Zoho ecosystems, in particular Zoho Creator, Deluge, API's and workflow automation. Identified and leading the transition to Zoho Recruit. Changes implemeted;- Created a bespoke Problem & Incident ticket management system using Creator & Deluge. - Created an asset management system using Zoho Creator.- Sharepoint intranet and 365 file storage away from on premises network shared drives. - Researched and demostrated benefits of an off-the-shelf product to leadership team to enable and accelerate the future growth plans of the business. Able to demonstrate the customisations possible to ensure bespoke in-house business processes and USP's are accommodated.- Implementation of Zoho Recruit as core business ATS. Customisation and development of Deluge workflow automation to provide CRM functionality within ATS for Business Development activites. - Integration with WordPress based public website for extended candidate portal functionality. - Integration of Zoho Sign workflows to enable automation of contract genetation and digital signing. Moving away from manual intensive creation, email and wet signing.

Founded as a family business following the outbreak of Covid. Grew business from nothing to a growing business within a few months. Intensively built my knowledge of content marketing and SEO on a self-development basis to enable position 1-3 on SERP for 6 keywords within 3 months. Responsible for all business branding, marketing & sales along with social media planning, content creation and engagement management. Extended the business offering to B2B clients for promotional items alongside client & staff recognition rewards. Made use of LinkedIn to establish and nurture new connections without an initial hard push on sales. Providing value and knowledge to connections without the expectation of an instant sale in return. Gradually building on the relationship to identify areas of which we could modify our offering to fit their requirements – often without any initial purchase intention from client. Skills Covered: Branding & Design, Cashflow Management, Proposal Creation, Quoting & Invoicing, Client Satisfaction Reviews, Building & Developing Relationships, CRM & Pipeline Management, SEO, Content Creation, Social Media Management, Understanding Client Needs & Requirements, Providing added-value to clients.

Transport provided for a range of corporate and local government accounts. Single point of contact for client throughout their visit to the area. Providing added-value by also becoming a signpost for the best local restaurants and local points of interest during clients personal time. Route & time management for all journeys with planning for unexpected delays and changes. Building a trusted relationship with clients for additional up-sell trips and future repeat trips – many returning on a personal basis with family to visit local attractions. Skills Covered: Customer Service, Building Client Relationships, Ensuring Confidentiality, Identifying Client Needs, Time Management, Identify through general conversations the opportunities to up-sell and ensure repeat business.

Responsible for the implementation of a digital booking and dispatch system for transport aggregation. Integration of inhouse developed API into systems and processes of 3rd party providers. Achieved 24/7 fully automated transport booking, dispatch, tracking and reporting.Skills Covered: API integration, Google Maps API, Payment Processing, Hosting, WordPress, PHP, MySQL.

Co- founded with my brother, whilst both completing full-time University studies. Responsibility to establish and grow the relationships with customers and to drive new business wins and clients. All customer wins were based on the trust and transparency in a relationship enabled by building a reliable business network.Also heavy involvement with the technical delivery and support of client infrastructure whilst pro-actively identifying systems which would provide the client with value-added improvements to their core day-to-day business.Skills Covered: Windows Server 2008, SBS 2011, MS Exchange, MS Dynamics, vTiger CRM, Networks, Solarwinds, Linux, Centos, Ubuntu, FreePBX, Asterisk, SIP, VoIP, Symantec Endpoint Protection, Joomla, Wordpress, PHP, MySQL, DNS, SSL.

Level 3 IT Apprenticeship upon leaving school. Exposure to a number of Microsoft Server technologies including Exchange, Active Directory, Backup, Archive & Recovery. Main role was administration of SMS (and then SSCM) for large corporate and government clients. Delivery of software based on AD GPO policies, Windows Patch deployments to servers & workstations. Participating in daily change management calls with client SDM's. Management and reporting of software licence usages and update vulnerability patching roll-outs.Skills Covered: Extending Active Directory schema, AD GPO, Security Patching, Software License Management & Reporting, Exchange Management & Tuning, Update Deployment Testing, Microsoft Super Tuesday monitoring.