Joined Harbour Healthcare on a short term contract to maintain the gardens within the home. After 3 months I was offered a position within maintenance department looking after day to day maintenance and Health and Safety within the home

As part of the relief team my role was to cover for other UK and Ireland office accounts when and were required. Sometimes at very short notice booking intineraries as per travel policies. Utilising Sabre, Galileo and Trainline

Working with the Award Winning Event’s team to organise all event travel worldwide ranging from 2 up to 2,000 clients. Managing the travel side of all events Ranging from individual reservations, group reservations and also charters. Using Galileo and Worldspan. Using Excel to keep the Events team updated on a step-by-step basis with the progress of their bookings.

Ticketing and Reissuing of all types of fares.

This was a specially created role for me with my vast knowledge of Galileo to drive automation and uniformity within the five Bibby Travel offices.I was also responsible for arranging aircraft charters for the Manx football team including the Conifa World Cup in Ostersund which was featured on BBC including the team departing. Created a fully automated process via front end user by use of Galileo Scripts (Speedlist).I was responsible of identifying new solutions and… Show more This was a specially created role for me with my vast knowledge of Galileo to drive automation and uniformity within the five Bibby Travel offices.I was also responsible for arranging aircraft charters for the Manx football team including the Conifa World Cup in Ostersund which was featured on BBC including the team departing. Created a fully automated process via front end user by use of Galileo Scripts (Speedlist).I was responsible of identifying new solutions and formulas to create more efficient booking flows. Creation of on auto fee manager to work in conjunction with Back office systems to drive down costs.All implementation work included full training delivered to Managers and Consultants. Set up and implementation of Queue Manager and QC.I was involved with regular meetings Inside and outside suppliers. Knowledgeable in Project Management principles. Show less

A 'hands on' Supervisor of a Office of 13 staff and to cover for Operations Manager in her absence.Arranging Rotas, delivering Staff appraisals, delivering training modules dependant on specific needs. Dealing with disciplinary issues or staff issues when they occured.Also dealing with day to day office procedures including reservations - Air, Car Hire , Rail and Groups and Incentives.

Management of day to day running of Travel Office and mentoring of a small team. Arranging 1:1 with all staff members, review performance levels and set goals not only individually but against the company bonus scheme. Monitor Customer Service Levels and deal with Customer issues. HR Duties - back to work interviews, Staff Rotas Holidays and Interviewing of new staff. Set office budgets. Office Administration including BSP returns , Banking account queries and account… Show more Management of day to day running of Travel Office and mentoring of a small team. Arranging 1:1 with all staff members, review performance levels and set goals not only individually but against the company bonus scheme. Monitor Customer Service Levels and deal with Customer issues. HR Duties - back to work interviews, Staff Rotas Holidays and Interviewing of new staff. Set office budgets. Office Administration including BSP returns , Banking account queries and account reports.Booking flights using Galileo and rail bookings using Evolve. Promoting and delivering excellent customer service at all time. Show less