Adrian Mcdaniel Email & Phone Number

Jersey City, Nj, Us

New York, Us

London, England, Gb

Assist stakeholders in creating training materials pertaining to computer troubleshooting and printer usage for users. Respond to user requests and provide help with troubleshooting to have their challenges resolved.Install and configure computer systems and applications within the company with Level 3 Engineers.Familiar with working in and assisting users through ticketing systems, in addition to utilizing remote access software to resolve queries.Comfortable working with VIP users to troubleshoot and resolve technical issues.Primarily working with AzureAD for provisioning user accounts, security groups and new devices.

Brooklyn, Ny, Us

Provisioning of all new devices: mobile phones, Windows and iOS computers, and Surface Pros as registers.Provide support for all users in HQ, remote offices in Paris and India, and several retail locations with technical devices.Experience using Excel to provide detailed reports of tech devices and software in each location, and making updates to the inventory system for new items.

New York, Ny, Us

Worked with Level 2/3 technicians to troubleshoot multiple network environments and equipment. Provisioned and troubleshoot, Windows and Apple computers for new and existing users. Fulfilled service requests and resolved incidents users experienced through the use of remote software or in-person through client visits. Collaborated with vendors to troubleshoot SQL server issues. Edited and updated documentation for the company knowledge base for resolved issues and software procedures. Utilized security reports to assist in providing fixes to vulnerable software to iOS computers. Update inventory of user accounts and computers using Active Directory.

Bronx, New York, Us

Provide support to both local office and remote for a company that has about 700 + users as needed on: VoIP phones, network printers, iPads, computers, switches, firewalls, Windows 7 and 10. Utilize ticketing system to manage user issues and elevate those issues accordingly to provide the best assistance. Move and add network or computer devices around the 40 + office locations. Update inventory of user accounts and computers using Active Directory. Configure and add networks devices such as; Cisco Switches and Access Points, SonicWall FireWalls. Create technical reports for Symantec Anti-Virus Mobile Security and Intune MDM for Apple iPads. Utilize Intune for iPad MDM solution: creating profiles, deploying apps, managing inventory. Coordinate with vendors to provide support for 3rd party equipment for the company’s users. Assist in the training and development of new IT interns on the company’s IT protocols

Bronx, New York, Us

Configure routers, computers, and printers. Design and install well-functioning computer networks, connections and cabling. Troubleshooting issues with applications face to face with users and remotely. Build setup and deploy new workstations. Replace, clean and repair faulty computer equipment (desktops, keyboards, mice, monitors, etc.). Assist with unlocking and resetting password via Active Directory. Able to produce functioning Ethernet cables using a crimper and cable tester.

• Handled the intake and provisioning of 20-30 computers per week.• Collected the computer name, TeamViewer and location of computers in 30 offices.• Assisted in providing Level 1 support to end users regarding their computers, phones or other peripheral devices• Configured simples routers so that they can be used to provide data to VoIP phones

Monitor network utilization and troubleshoot network issues. Resolved and addressed any issues related to: computers, software, phone lines, internet, cameras, cabling, and routers. Completed reports on the service provided and the materials used and handed over to manager to signature and review. Provide support to both local office and remote users as needed: field phone calls/emails, replace hardware, install new software, provide or troubleshoot access to company resources, etc. Manage print server, troubleshoot printing problems, install new printers, set up printers on client workstation, etc.

Framingham, Ma, Us

Responsible for ensuring that the customers find complete solutions. Helped and assisted customer with the use of computers, printers and scanners. Troubleshoot technology; such as printers, mobile devices, computers, that customers may have issues with.

Buenos Aires, Ciudad Autónoma De Buenos Aires, Ar

Responsible for the maintenance of all software and hardware in the park. Upkept hardware including cash registers, computers, switches and scanners that are set up around the park. Conducted daily inspections of about 60 devices before park scheduled start of day. Fix/repair any network issues that may occur. These fixes must be done in a timely manner so that business is not interrupted.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

High School Regents Diploma

Education record