Adrian Mcdaniel Email & Phone Number

Jersey City, NJ, US

New York, US

London, England, GB

Assist stakeholders in creating training materials pertaining to computer troubleshooting and printer usage for users. Respond to user requests and provide help with troubleshooting to have their challenges resolved.Install and configure computer systems and applications within the company with Level 3 Engineers.Familiar with working in and assisting users.

Brooklyn, NY, US

Provisioning of all new devices: mobile phones, Windows and iOS computers, and Surface Pros as registers.Provide support for all users in HQ, remote offices in Paris and India, and several retail locations with technical devices.Experience using Excel to provide detailed reports of tech devices and software in each location, and making updates to the.

New York, NY, US

Worked with Level 2/3 technicians to troubleshoot multiple network environments and equipment. Provisioned and troubleshoot, Windows and Apple computers for new and existing users. Fulfilled service requests and resolved incidents users experienced through the use of remote software or in-person through client visits. Collaborated with vendors to.

Bronx, New York, US

Provide support to both local office and remote for a company that has about 700 + users as needed on: VoIP phones, network printers, iPads, computers, switches, firewalls, Windows 7 and 10. Utilize ticketing system to manage user issues and elevate those issues accordingly to provide the best assistance. Move and add network or computer devices around the.

Bronx, New York, US

Configure routers, computers, and printers. Design and install well-functioning computer networks, connections and cabling. Troubleshooting issues with applications face to face with users and remotely. Build setup and deploy new workstations. Replace, clean and repair faulty computer equipment (desktops, keyboards, mice, monitors, etc.). Assist with.

• Handled the intake and provisioning of 20-30 computers per week.
• Collected the computer name, TeamViewer and location of computers in 30 offices.
• Assisted in providing Level 1 support to end users regarding their computers, phones or other peripheral devices
• Configured simples routers so that they can be used to provide data to VoIP phones

Monitor network utilization and troubleshoot network issues. Resolved and addressed any issues related to: computers, software, phone lines, internet, cameras, cabling, and routers. Completed reports on the service provided and the materials used and handed over to manager to signature and review. Provide support to both local office and remote users as.

Framingham, MA, US

Responsible for ensuring that the customers find complete solutions. Helped and assisted customer with the use of computers, printers and scanners. Troubleshoot technology; such as printers, mobile devices, computers, that customers may have issues with.

Buenos Aires, Ciudad Autónoma De Buenos Aires, AR

Responsible for the maintenance of all software and hardware in the park. Upkept hardware including cash registers, computers, switches and scanners that are set up around the park. Conducted daily inspections of about 60 devices before park scheduled start of day. Fix/repair any network issues that may occur. These fixes must be done in a timely manner so.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

High School Regents Diploma

Education record