Adrian M. Email & Phone Number

Morgan Hill, Ca, Us

United States

Palo Alto, California, United States

San Francisco Bay Area

Partner with property owners and managers to obtain access to properties and develop plan for installation of service in their building(s). Dedicated to maintaining consistent communication with stakeholders to ensure excellent customer experience. Cold call within assigned territory to market, educate, and consult future and existing customers about new available products and promotions. Demonstrate strong product knowledge and provide direction to customers on services, products, and devices to support efficient and effective operation of their business, customized to their individual needs.

Project managed portfolio of residential new build sites; ensure Comcast met all deadlines for delivery of system and services to residential and commercial spaces at the project. Fostered partnerships, ensured Comcast was preferred option for communities in development. Collaborated with various departments including operations, contracts, construction, and sales to communicate project updates for each community as it progresses through build cycle. Organized pre-certification of all new units to allow for seamless transfers and self-installation, improving the customer experience. Partnered with CAR to drive incremental activity and grow penetration at projects.

Managed and motivated team of up to 13 Direct Sales Representatives to achieve monthly sales goals for Digital Video, High-Speed Internet, Comcast Digital Voice, and Xfinity Home product categories. Provided individualized and ongoing performance management to ensure efficiency and productivity of all team members, including individual and team development sessions. Led a dynamic, well-informed front line work force that successfully executes the appropriate campaign strategies.Managed and Developed the #1 Direct Sales Team in California 2013 & 2014

Delivered consultative sales presentations to Property Managers, Leasing Staff assigned accounts. Conducted property needs assessment and develop relevant on-site activities including events and marketing campaigns to promote the Comcast brand. Developed and implement marketing strategies to exceed customer growth and penetration targets. Evaluated and implemented strategies for addressing marketing and property relationship opportunities.

Successfully managed the Concierge sales team, ensuring excellent customer service, active promotion and sales of Comcast cable, internet and phone products. Performed daily reporting to track sales and call volume, contributing to Concierge exceeding 40% contribution to direct sales. Stepped into manage South Bay Bulk MDU portfolio.

Handled high volume of incoming phone calls, covering a wide range of customer service questions in a prompt and professional manner. Provided accurate information, and sold Comcast cable, internet and phone products. Entered and complete work orders using the ACSR software. Assisted Account Executives with monthly marketing and sales events. Made outbound sales calls to increase company revenue.

Resolved issues related to escalated calls from CAEs. Guided and mentored fellow employees on best practices with handling customer issues. Obtained ETAs from in-house techs and outside contractors for customer appointments. Effectively managed a high volume of incoming customer calls.

Monitored call volume to ensure high level of call center service was met. Used RTA to minimize agents' talk times, hold times, and after call work. Answered attendance line and applied appropriate procedures. • Developed comprehensive reports to measure call center trends including call volume, talk time, hold time, and after-call work

Bachelor'S Degree, Business Administration

Education record