Adrian M. Email and Phone Number
Adrian M. work email
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Adrian M. personal email
Adrian M. phone numbers
Experienced Business Account Manager with 17 years of experience in outside, inside sales, and customer service within the telecommunications industry. Skilled in Sales, Contact Centers, Management, Telecommunications, and Customer Satisfaction. Extensive knowledge of Microsoft products and proprietary customer sales and billing databases.
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Sr Customer Relationship ManagerPacific Gas And Electric CompanyMorgan Hill, Ca, Us
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Sr Customer Relationship ManagerPacific Gas And Electric Company Oct 2023 - PresentUnited States -
Strategic Account ManagerSail Internet Dec 2021 - Oct 2023Palo Alto, California, United States -
Sr. Business Account ManagerComcast Business Oct 2022 - Jun 2023 -
Business Account ManagerComcast Business Oct 2016 - Mar 2021San Francisco Bay AreaPartner with property owners and managers to obtain access to properties and develop plan for installation of service in their building(s). Dedicated to maintaining consistent communication with stakeholders to ensure excellent customer experience. Cold call within assigned territory to market, educate, and consult future and existing customers about new available products and promotions. Demonstrate strong product knowledge and provide direction to customers on services, products, and devices to support efficient and effective operation of their business, customized to their individual needs.
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F.I.N.D Account ExecutiveComcast Apr 2015 - Oct 2016Project managed portfolio of residential new build sites; ensure Comcast met all deadlines for delivery of system and services to residential and commercial spaces at the project. Fostered partnerships, ensured Comcast was preferred option for communities in development. Collaborated with various departments including operations, contracts, construction, and sales to communicate project updates for each community as it progresses through build cycle. Organized pre-certification of all new units to allow for seamless transfers and self-installation, improving the customer experience. Partnered with CAR to drive incremental activity and grow penetration at projects. -
Sales Development ManagerComcast Jun 2012 - Apr 2015Managed and motivated team of up to 13 Direct Sales Representatives to achieve monthly sales goals for Digital Video, High-Speed Internet, Comcast Digital Voice, and Xfinity Home product categories. Provided individualized and ongoing performance management to ensure efficiency and productivity of all team members, including individual and team development sessions. Led a dynamic, well-informed front line work force that successfully executes the appropriate campaign strategies.Managed and Developed the #1 Direct Sales Team in California 2013 & 2014
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Mdu Account ExecutiveComcast Nov 2008 - Jun 2012Delivered consultative sales presentations to Property Managers, Leasing Staff assigned accounts. Conducted property needs assessment and develop relevant on-site activities including events and marketing campaigns to promote the Comcast brand. Developed and implement marketing strategies to exceed customer growth and penetration targets. Evaluated and implemented strategies for addressing marketing and property relationship opportunities.
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Concierge Team LeadComcast Jun 2007 - Nov 2008Successfully managed the Concierge sales team, ensuring excellent customer service, active promotion and sales of Comcast cable, internet and phone products. Performed daily reporting to track sales and call volume, contributing to Concierge exceeding 40% contribution to direct sales. Stepped into manage South Bay Bulk MDU portfolio.
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Concierge Team - Sales Support RepComcast Oct 2006 - Jun 2007Handled high volume of incoming phone calls, covering a wide range of customer service questions in a prompt and professional manner. Provided accurate information, and sold Comcast cable, internet and phone products. Entered and complete work orders using the ACSR software. Assisted Account Executives with monthly marketing and sales events. Made outbound sales calls to increase company revenue.
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Customer Account ExecutiveComcast Oct 2004 - Oct 2006Resolved issues related to escalated calls from CAEs. Guided and mentored fellow employees on best practices with handling customer issues. Obtained ETAs from in-house techs and outside contractors for customer appointments. Effectively managed a high volume of incoming customer calls.
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Resource Management SpecialistComcast Oct 2003 - Oct 2004Monitored call volume to ensure high level of call center service was met. Used RTA to minimize agents' talk times, hold times, and after call work. Answered attendance line and applied appropriate procedures. • Developed comprehensive reports to measure call center trends including call volume, talk time, hold time, and after-call work
Adrian M. Skills
Adrian M. Education Details
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Business Administration
Frequently Asked Questions about Adrian M.
What company does Adrian M. work for?
Adrian M. works for Pacific Gas And Electric Company
What is Adrian M.'s role at the current company?
Adrian M.'s current role is Sr Customer Relationship Manager.
What is Adrian M.'s email address?
Adrian M.'s email address is ad****@****ast.com
What is Adrian M.'s direct phone number?
Adrian M.'s direct phone number is +121597*****
What schools did Adrian M. attend?
Adrian M. attended Ashford University, 42.
What skills is Adrian M. known for?
Adrian M. has skills like Direct Sales, Customer Service, Sales, Customer Satisfaction, Telecommunications, Account Management, Sales Management, Customer Retention, Management, Sales Operations, Team Building, Salesforce.com.
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1skeletaldynamics.com -
Adrian Nenu
New York, Ny
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