Customer Advocacy And Value Development Manager
CurrentWorking within the Shared Services directorate of Operations, the role exists to drive customer focus as a means of creating value through service. I help the management team to understand Voice of Customer feedback and with them develop and deliver plans for service improvements and key initiatives designed to improve customer value through cross-sell, upsell, retention and cost reduction. Doing this sort of work for CFS is fantastic and I really do love the job, the company and my colleagues.