Adrian Morrow Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Upgrade company machines from Window 7 to Windows 11 with media Microsoft tool.• Configure security settings or access permissions for company personnel.• Tasked to modernize and streamline the business by implementing a database user interface and query software, website creation and asset management tools.• Troubleshoot and configure Wi-Fi access for mobile devices and printers.• Created a LAN using server 2016 and added company computers to a domain.• Manage and configure hardware using command line.• Practice IP addressing, subnetting and exploring common security concepts such as general network attacks and network hardening techniques and best practices.• Troubleshoot Zoom, Skype, Slack, and WebEx video apps using virtual desktop.

Westerville, Ohio, United States

Charlotte, North Carolina, United States

• Design and develop business process maps and business requirements for assigned Grid Solutions projects in accordance with guidelines established by Business Process Management (BPM) methodology and governance. • Responsible for effective socialization and transition support of process deliverables from the project to the business. • Ensure quality of work output for process documentation meets the required guidelines and standards for accuracy and consistency across all business processes.• Plan, schedule, facilitate and lead process development workshops and socialization meetings to review the process documentation with process owners, front-line managers, change management, and appropriate process stakeholders. • Facilitate the completion of process development deliverables and participate in quality assurance & control reviews of final process development deliverables. Deliverables included but not limited to matured process specification documents, process maps, RACI matrices, related business requirements to support the process.

Charlotte, North Carolina, United States

• Tasked to provide customer-initiated IT support and customer service for over 75 law firms via emails, phone calls, and customer satisfaction surveys. • Responsible for the configuration, maintenance, and performance of the DBMS software applications including Active Directory and Group Policy. • In charge of creating and designing business process maps and business requirements using tools such as MS Visio, MS Word, and Excel to establish clear plans for project execution • Support project team with process development, process analysis and quality assurance to ensure project deliverables meet required standards and guidelines. • Work with managers to document risks, challenges, and decisions and escalate findings to the proper key stakeholders.

Information Technology, 3.8

Bachelor'S Degree, Health/Health Care Administration/Management, 3.4

Associate'S Degree, Clinical Laboratory Science/Medical Technology/Technologist, 3.6