•I head up the groups client relationships and new business.•I create the group’s strategy and growth plans and ensure we are aligned with those of our key clients and the insurance market.•I provide leadership and direction to articulate and implement the company’s strategic vision and create sustainable value for all stakeholders.•Drive the achievement of excellent operating performance, and continuous improvement and innovation in all operations of the business to support our Insurance clients.

My role within the Maincom Group as CCO includes:• Leading the Groups strategy, branding, marketing, advertising, and client relationships.• Creating and Implementing strategies to ensure delivery of the highest level of consistency in customer service performance. • Drive the organisation to continually achieve the optimum customer experience /service delivery.• Creating and adding value to clients and all stakeholders through Innovative solutions. • Continually review and re-establish metrics for defining the relationship with customers.• Reviewing every action and decision through the lens of customer experience. • Ensuring the group is aligned with the changing market place and aligned with our customers to ensure the maximisation of customer centricity.

Business Development Manager for the Maincom Group includes Maincom Pty Ltd, Maincom Services Pty Ltd and Maincom NZ Ltd.

Maincom Insurance Building Services provides a specialist building repair /emergency make safe and total re-build service for both residential and commercial property to the insurance market.

Maincom Insurance Building Services provides a specialist building repair /emergency make safe and total re-build service for both residential and commercial property to the insurance market.

ENData is a highly innovative business that combines experience and expertise to provide a unique claims platform solution for the International Insurance market The ENData Claims platform is a single platform that facilitates end to end claims and supplier management as well as the procurement of related goods, services and products for all buildings and contents claims The platform has high level of automated communication to multiple parties (pre-agreed restricted access) from first notification of loss until claim completion with customer satisfactionThe platform is proven to drive both cost savings as well as process enhancements and is a highly sophisticated and totally transparent web based technological claims processing solution The ENData claims platform is built to support and compliment Insurers in the achievement of their combined ratio objectives and the platform supports any existing claims system

I was a “Business Development Manager” and my role involves winning and developing business within the Insurance broker sector.In addition I had the responsibility of the growth and development of 10 major Insurance clients with “National Account Managers” .

Munters is a global organisation and a world leader in moisture control products and services for water and fire damage restoration, dehumidification, humidification and air-cooling and is listed on the Swedish stock exchange .I was the “National Business Development Manager” and role involved winning and developing national opportunities within the Insurance sector as well as all national marketing activities for the business.I secured various new business contracts since I joined worth several $M.

Working for a business within ISS -Rainbow International who are a market leader in the international franchise community. Within the UK the business had 147 franchisees and the market was fire, flood and escape of water damage restoration.I secured many large £Multi Million pound contracts as well as managing a large team of "National Account Managers" growing the business from £24M to £72M.I also worked very closely with a network of 147 franchisees to ensure that operationally and logistically the service was delivered on a continual and consistent basis nationally.

The UK market leader within its field and provides emergency reactive services to the Insurance ,residential and commercial market place for drainage, glazing, security services, pest control and locksmith services through individual networks of franchisees.

I started work as a "Sales Manager" and then promoted to a "Branch Manager" managing a stand alone profit centre.Throughout my time at Rentokil Initial I was highly successful winning several times either the annual "Sales Cup" or "Branch of the year".