Customer Service Project Manager
CurrentBuild and maintain lasting relationships with clients and partners by understanding their focus and anticipating needs. Coordinate internal and external resources to expedite workflow. Manage communications between upper management and employees. Stay current with company offerings and industry trends. Oversee and achieve organizational goals while upholding best practices. Solve problems for clients by understanding and exceeding their expectations. Illustrate the value of products and services to create growth opportunities; compile and analyse data to identify trends. Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects. Follow up with clients regularly to ensure needs are being met and to identify opportunities. Maintain a database of clients, prospects, partners, and vendors.
