Adrian O. Email & Phone Number

* Implement and calibrate operating procedures for the entire organization. * Collaborate with engineering and other stakeholders to build new compliance work types.* Conduct sanction reviews for U.S. and international customers.* Provide training sessions for newly hired investigators* Review various alerts for possible fraud, account takeover, synthetic fraud, money laundering, and other suspicious activities. * Leverage SQL skills to create/update queries to help improve workflow efficiency.

* Monitor and review accounts flagged for CIP, BSA/AML, and OFAC. * Generate/file suspicious activity reports.* Work collaboratively with Fraud Strategy & Analytics, Engineering, and other stakeholders to share fraud trends and provide insight on new fraud behaviors and methods.* Research and resolve unauthorized claims and charge disputes.

Effectively monitor and prevent financial crimes across various lines of business. •Perform enhanced due diligence on high risk clients. •Write and file SARS. •Clear OFAC alerts and notate findings. •Transaction monitoring.

San Francisco Bay Area

•First line of defense for consumer loans. •Review high risk applications and analyze credit reports.•Review potential fraudulent documents such as pay stubs , W-2’s, and Tax Returns

San Francisco Bay Area

- Full end to end review of borrowers applications, documents, and credit worthiness. - Coached newer agents on inbound and outbound phone call etiquette and procedures. - Assisted with department growth by mentoring new hires.-Provide world class customer service

Castro Valley

Assists the branch in meeting goals by generating new business through in-branch selling, outside calls, telemarketing. Participate in events that demonstrate support for the community and increase business opportunities for the Bank. Provide exceptional customer service.- Top sales performer- East Bay Elite award 2011 and 2012 - Circle of Excellence Award 2012