Adrian O. Email & Phone Number

* Implement and calibrate operating procedures for the entire organization. * Collaborate with engineering and other stakeholders to build new compliance work types.* Conduct sanction reviews for U.S. and international customers.* Provide training sessions for newly hired investigators* Review various alerts for possible fraud, account takeover, synthetic.

* Monitor and review accounts flagged for CIP, BSA/AML, and OFAC. * Generate/file suspicious activity reports.* Work collaboratively with Fraud Strategy & Analytics, Engineering, and other stakeholders to share fraud trends and provide insight on new fraud behaviors and methods.* Research and resolve unauthorized claims and charge disputes.

• Effectively monitor and prevent financial crimes across various lines of business.
• Perform enhanced due diligence on high risk clients.
• Write and file SARS.
• Clear OFAC alerts and notate findings.
• Transaction monitoring.

San Francisco Bay Area

• First line of defense for consumer loans.
• Review high risk applications and analyze credit reports.
• Review potential fraudulent documents such as pay stubs, W-2’s, and Tax Returns

San Francisco Bay Area

- Full end to end review of borrowers applications, documents, and credit worthiness. - Coached newer agents on inbound and outbound phone call etiquette and procedures. - Assisted with department growth by mentoring new hires.-Provide world class customer service

Castro Valley

Assists the branch in meeting goals by generating new business through in-branch selling, outside calls, telemarketing. Participate in events that demonstrate support for the community and increase business opportunities for the Bank. Provide exceptional customer service.- Top sales performer- East Bay Elite award 2011 and 2012 - Circle of Excellence Award.