Director Of Professional Services
CurrentARRIS provides global entertainment, communications and networking technology products and Services• Start-up and leadership of Professional Services in EMEA involving the recruitment, coaching and development of project managers, engineers, operations, bid & quote and customer program managers• Developed and implemented of a range services throughout Europe, inclusive of Network transformation, Managed Networks, Consulting and the Design, Development and Systems Integration Wi-Fi, Broadband and Video systems, supporting key European accounts inclusive of LGI, Virgin, Vodafone and BT • Yielded a two-fold revenue increase year on year for the first three years• Achieved an average operating margin of 50.4%• Delivered the flawless launch of 40 projects per year, achieving an average Customer Satisfaction result of 4.92 against a target of 5 • Established a new Services portfolio for Channel business enabling Services to expand to all tier 1, 2 and 3 Customers• Created a vast Network of third-party providers across 18 countries to support the 2017 business expansion strategy, driving new business wins in Network transformation across Europe