Trainer | Client Success Manager | Account Executive
CurrentI began my journey as a trainer, focusing on cold-calling Virtual Assistants. My role involved training them on their specific processes and helping them create scripts aligned with their client's objectives. After three months, I was promoted to the position of Client Success Manager. In this role, I took charge of onboarding new clients, addressing any escalations they had, and ensuring their campaigns achieved success. Additionally, I supervised our Quality Assurance team, proactively identifying and promptly resolving any issues that arose. I have also been tasked with meeting potential clients who are interested in our services. The objective is to understand their business and demonstrate how our Virtual Assistant (VA) services can contribute to their business growth. Subsequently, I will send them a contract to finalize the agreement and coordinate their onboarding process.