Adrian Pears Email & Phone Number

Brampton, On, Ca

Ontario, Canada

Sales, Marketing and Communications

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Managed property tax-related inquiries and activities, related inquiries and activities. Processed new and maintained informational changes to the property tax account provided by taxpayers, law offices, and banks while ensuring the integrity of the tax system was maintained by analyzing, calculating, researching, and resolving revenue inquiries from taxpayers, lawyers, mortgagees, and agents. Create and processed tax certificates, local improvement requests, property statements, duplicate bills, and receipt requests received and ensure appropriate fees were received and deposited. Processed various transactions received at the cashiers from all departments including cheques, debit and/or credit card payments, and balance transactions for daily deposits and prepared cash summary sheets. Thorough working knowledge and experience in the software applications and interpretation of Property Tax & Assessment Legislation and Municipal By-laws as it pertains to Municipal Act appeals and property tax rebate programs. Ensured the accuracy of the assessment roll for taxation purposes using the Municipal Property Assessment Corporation (MPAC) system.

Brampton, Ontario, Canada

Was the first point of contact in the City of Brampton’s, Municipal Call Centre; answered and managed public and internal inquiries regarding the City of Brampton’s information and services.• Researched and provided information about City services, programs, account status and processed payments for property taxes, parking violations, theatre tickets and issue parking considerations; • Validated, researched, and provided interpretation of guidelines and government services including eligibility, entitlement, and procedures; • Processed requests and inquiries received from the public and internal staff for guidance and supporting documents and completing forms; • Documented all interactions with the customer into the appropriate corporate applications and in the Customer Relationship Management (CRM) system for future reference; • Liaised with multiple city departments, and facilitated Councillor’s requests and issues efficiently; • Operated a multi-line telephone system and the public-facing City Hall Customer Service Desk; Utilized a municipal legislation digital call centre environment.

Kitchener, Ontario, Canada

Established and ran a business as a sole proprietor which included: managing all accounting, developing and maintaining a website, handling customer service and restoring wooden furniture for private customers.

Toronto, Ontario, Canada

Sourced and managed specific accounts in North East US selling refurbished computers to educational institutions. Initiated and promoted the sale of refurbished equipment to build relationships with key IT decision-makers to ensure current and future growth opportunities. Developed and submitted written detailed sales calls, competitor activity, products, and customer needs.

Toronto, Ontario, Canada

Developed customer relationships and sold online University MBA courses by assisting customers in pursuing their educational goals through online University MBA courses. Provided information on the program benefits, costs, and enrollment requirements and assisted customers in the process of enrollment for courses.

Toronto, Ontario, Canada

Customer management and development for new business in North America through managing and contributing new business opportunities. Building long-term relationships that would deliver consistent results for e-learning solutions based on the client’s strategic needs and directions. Developed and provided e-solutions to current clients to streamline and improve their internal processes. Strengthened sales of e-learning solutions that increased customer satisfaction and repeat sales. Ensured customer requirements were communicated correctly by working closely with departmental cross-functional teams to deliver a quality end-to-end solution.

Toronto, Ontario, Canada

Business-to-business management and development of sales, marketing, and customer relationship for a major portfolio of key accounts. This was achieved by effective management and improved IT Technical and Applications e-learning education solutions for major Banking, Insurance, and Financial accounts in the Greater Toronto Area. Identified, developed, and coordinated personalized IT education solutions and course outlines for different organizations that were aimed to meet corporate-specific educational requirements. Develop the organization’s employee skills assessment profiles and then prepared customized employee development/career plans. Leveraged corporate marketing to develop new business and engage key decision-makers to increase revenue, customer loyalty, and market penetration within an assigned geographic territory.

Municipal Tax Administration Program, Government Relations, Honours Gpa 4.0

The Ontario Municipal Tax & Revenue Association provides a forum of association for those involved in the field of municipal tax.

Yes, Client Relations, 3.85 Gpa

Client Relations Certificate, Business/Corporate Communications, Honours Gpa 3.985

This program covered strategies and techniques to solidify and enhance client relations skills and build positive, lasting relationships.

Woodworking Technician, Construction Trades

This program involved working with the wood manufacturing sector and the benefits from the use of computerized numerical control (CNC).