Mar 2019-Oct 2021 Change Programme Manager Royal Holloway College, University of LondonI was invited to interview at Royal Holloway College – where I graduated in 1984 - for a senior Programme Manager position in the IT department, and was offered a permanent position. In my first year at the college I completed a large Agresso Finance system upgrade (which had previously failed three times over 4 years) including upgrades from a version more than 7 years without updates or workflow improvements.When the COVID-19 pandemic started and the first lockdown was announced in March 2010, all staff and students were sent home. Fortunately, we had just finished rolling out Microsoft Teams & Office 365 to all 2500 college staff, as a priority project. This went well, and the college settled into the long pandemic and further lockdowns. We took the opportunity to institute a big change programme – upgrades, new systems & applications, MFA and an out-sourcing workstream to get many of the old college systems modernised, and where possible, into the Cloud as managed services. Projects I ran included:• A combined College Card & Library Gates engineering system to track books and student activity using RFID technology• I implemented a cloud-based Catering system for the 13 food and beverage outlets on campus, which took a year to complete

Jan 18-Apr 19 Skills Update and Personal Development – GDPR Study, Training & AccreditationEU GDPR Foundation Course & Examination (IT Governance UK Ltd.)GDPR Practitioner Course & Examination (OSP Cyber, GCHQ Accredited)

Feb 17-Nov 17 Group IS Infrastructure Programme Manager (Interim) Lloyd’s RegisterI led a team of 5 Project Managers and 2 analysts. The projects were global in nature, as Lloyd’s Register operates in 78 countries worldwide, and were very much designed to support Business Change in the organisation. Examples of the projects in the portfolio were:• Global Laptop/Desktop Refresh & Windows 10 Upgrade - partnering with Dell and Microsoft. This involved hardware (including tablet & convertible devices), application compatibility analysis, application remediation & packaging, deployment, logistics and early life support.• Cyber Security programme – review and remediation for GDPR legislation compliance• Wi-fi installation & refresh in Lloyd’s offices, and on insured shipping for Lloyd’s Marine• Office 365 & OneDrive global deployment• Application consolidation, Cloud enablement (SaaS), data migration, Success Factors (SAP)• Unified Communications – implementation of Skype-for-Business across the organisation• Various complex office moves and co-locations across Lloyd’s Register offices worldwide• Annual review & upgrades for datacentre infrastructure – servers, switches, routers etc.

Feb 15-Nov 16 Infrastructure Transformation & Business Change Programme Manager Three UKMobile operator Three UK signed a 5-year £200m managed-service contract with IBM and a £35m infrastructure transformation programme. I was invited to join as the overall Programme Manager for the transformation. The Transformation Programme comprised 17 workstreams over 4 ‘Towers’, specifically:• Service Management – 5 projects: Remedy upgrades, CMDB, Asset Management, Process Controls, Management & Reporting• Server Systems & Operations – 8 projects: Distributed Tooling, Workload Assessment, Cloud Services, Database Transformation, Datacentre Consolidation, Ops Services Transformation, Non-Prod Transformation, Business Applications Transformation & SaaS (Cloud computing)• Network: Strategic Network & Security (SIEM/SOC), network & wi-fi rollout UK wide in stores• InfoSec – 3 projects: Info Sec, Identity & Access Management, Security OperationsI led a large team of senior Project Managers, architects and business analysts, and 2 full-time PMO Coordinators. My department’s function was to provide Oversight, Project Assurance & Facilitation – so that 3UK and IBM could work together to deliver the Programme with no delay or failure due to lack of commitment or availability of staff, stakeholders, partners or suppliers. At the peak of the analysis, solution design & planning and execution, there were more than 150 staff and contractors on the Programme.

Agilisys won the managed service contract for the City of London Police, and I put together the framework organisational structure and service elements to deliver the service. This included:• Due-diligence and analysis of the IT estate – hardware, software, networking, applications• PMO – definition and roles & responsibilities for Programme Management Office• Governance & stakeholder management plans, contractual and service reviews• Release Management – hardware and software refresh, applications, patching, hot-fixes etc.This service went into transition in mid-December 2014, and I handed the service delivery organisation and responsibility to a permanent team at the end of January 2015.

I was offered a short fixed-term opportunity to consult with Tori Global - a London-based independent services & consultancy provider - to assist them with the development of an infrastructure & datacentre strategy capability to be incorporated into their mainstream business. This comprised the following:• Infrastructure ‘as-is’ review and discovery – hardware & software configuration, licensing etc.• Datacentre modelling – BCP, in/near/out-sourcing, Cloud vs local data, P-to-V, SaaS

I joined Royal Mail to manage a large part (£30m) of the infrastructure transformation programme to prepare the organisation for privatisation and the transition to a new IT outsourced service provider.Over 12 months we performed a detailed analysis of RMG’s IT estate, documenting the 300+ applications used by 150,000 employees. We agreed a subset of about 100 critical applications and identified where hardware/software upgrades were needed, or where new systems needed to be implemented. The final 6-month phase was the delivery of the upgrades and new applications for priority customer-facing services such as Special Delivery, Tracked, Re-directions, Letters etc.The Programme was delivered successfully and without impacting live RMG services, and with no adverse effect on the Royal Mail privatisation.

Re:Sources UK ‘in-sourced’ service provider for Publicis – providing IT and back-office services to Publicis’ agencies in the UK, including Saatchi, Leo Burnett, Bartle Bogle Hegarty, Zenith etc.As the UK IT Programme Manager for Re:Sources UK, I was responsible for the delivery of all UK IT projects – corporate systems integration and business-as-usual. I managed the PMO, and a team of business analysts and project managers who did the scoping, analysis, and delivery of the projects.

I joined educational provider RM Plc as the overall Programme Manager for the company’s annual £100m+ Academy ICT implementation programme in England. The job comprised:• The Academy Programme – resourcing, financials, recruitment, stakeholder management, implementation scheduling, problem management & resolution• The delivery of the ICT solutions in approximately 30 Academies annually, mainly new-builds, across the UK from Cornwall to Newcastle – with a team of field-based Project Managers.• A strategic re-definition of the delivery operating model – I developed this over the winter and it was implemented for the 2011 summer projects, with considerable success• The fulltime management of up to 40 field-based Project Managers, and the supply of freelance project managers to the Building Schools for the Future programme

I ran the IS Infrastructure Transformation Programme, comprising:• Network, Hosting & Datacentre strategy – servers, & migrations, storage• Workplace Technology – PC/Mac deployment, collaboration tools, virtual desktop• IS Organisation & Resourcing – organisational structure, managed services, outsourcing• Future workplace operating model – a new hardware and software desktop environment for Sky’s 15,000+ users. This £8m design was delivered and approved at board level.

I managed a £9m+ infrastructure upgrade programme - datacentre consolidation, PC & desktop, data security & compliance. I was also responsible for the business-as-usual service delivery function (Core Services & Infrastructure) – comprising Operations, Networks, and Telephony.

General project management for a number of projects across the organisation

Major building move within the City of London. Included the complete re-location of the company's primary computer facility across London - with no loss of the various banking and trading services.

Consultancy position developing new markets for Toshiba laptop sales.

Responsible for the implementation, configuration and management of Telewest's customer billing system.