Delegate team resources to ensure priority objectives are met within our SLO.Identify knowledge gaps and create training materials to address shortfalls.Identify process improvement areas and lead improvement.Provide operational support to Google Global Optical Network Infrastructure comprising multi-vendor platforms and Layer 3 network infrastructure.Initiate part replacement & field engineer support where necessary.Provide remote support for field operations.Support… Show more Delegate team resources to ensure priority objectives are met within our SLO.Identify knowledge gaps and create training materials to address shortfalls.Identify process improvement areas and lead improvement.Provide operational support to Google Global Optical Network Infrastructure comprising multi-vendor platforms and Layer 3 network infrastructure.Initiate part replacement & field engineer support where necessary.Provide remote support for field operations.Support internal retrofit projects. Use & develop workflows & systems to automatically diagnose optical layer 1 and network layer 3 faults.Interface with high-level customers communicating repair status and updates as needed.Manage internal projects and ensure they are delivered in a timely manner. Show less

Managed large-scale telecom infrastructure projects for Google Service Delivery across EMEA.

Provide support to the Google Global Optical Network Infrastructure comprising multi-vendor platforms (Alcatel 1830 PSS, BTI 7000 Series, Ciena Optical Multiservice Edge 6500, Cisco NCS1002, CiscoNCS2006, JDSU WaveReady 3100).Perform troubleshooting and repair of 10G up to multi-terabit capacity faults (terrestrial fibre cuts, submarine fibre cuts, span degradations, EDFA and Raman failures, etc).Create, update, and track open fault tickets and document resolution of… Show more Provide support to the Google Global Optical Network Infrastructure comprising multi-vendor platforms (Alcatel 1830 PSS, BTI 7000 Series, Ciena Optical Multiservice Edge 6500, Cisco NCS1002, CiscoNCS2006, JDSU WaveReady 3100).Perform troubleshooting and repair of 10G up to multi-terabit capacity faults (terrestrial fibre cuts, submarine fibre cuts, span degradations, EDFA and Raman failures, etc).Create, update, and track open fault tickets and document resolution of service.Acceptance & Decommissioning of optical transmission systems and circuits.Support Network Deployment Teams during circuit turn up or migrations.Create and execute hardware and software production change requests.Update Google provisioning system records ensuring a high degree of accuracy.Initiate RMA requests for parts and provide field engineer support. Show less

Involved in the Partner selection process to complete the project rollout of two new fibre rings across Ireland which included Rack and Power Installation, Fibre Installation, Optical Transmission Equipment Installation &Commissioning, and Testing.Defined the acceptance criteria for node acceptance, link acceptance, ring acceptance and produced accompanying acceptance documentation which was distributed to the Customer and Partner Installation & Commissioning Teams.Mentored Huawei… Show more Involved in the Partner selection process to complete the project rollout of two new fibre rings across Ireland which included Rack and Power Installation, Fibre Installation, Optical Transmission Equipment Installation &Commissioning, and Testing.Defined the acceptance criteria for node acceptance, link acceptance, ring acceptance and produced accompanying acceptance documentation which was distributed to the Customer and Partner Installation & Commissioning Teams.Mentored Huawei commissioning teams and defined the process for building and testing services.Produced low level design drawings and MOPs for project.Developed a software upgrade plan for Huawei 6800 & 8800 platforms on customer DWDM network to new target version V100R009C10SPH320 which was a pre-requisite to NFN project deployment. Shared implementation solution to team and ensured overall upgrade was delivered in a timely manner with minimum disruption to service.Setup weekly review meetings with Partner during the installation stage to measure project progress and to highlight any risk which may affect target delivery dates.Attended weekly customer meetings to update the customer on the project progress.Worked closely with Project Managers on project rollout and communicated changes or risks that affected delivery timeline. Show less

Provide 2nd level technical support to Telecom Operator DWDM Networks (supporting the Huawei Optix OSN8800 & 6800 Product Range).Provide 2nd level technical support to Telecom Operator Microwave Networks (supporting the RTN 620 & 900 Series Product Range).Update and track open fault tickets and document resolution of service.Attend customer operational review monthly meetings to review active & closed cases, corrective/planned maintenance, and software upgrades.Produce… Show more Provide 2nd level technical support to Telecom Operator DWDM Networks (supporting the Huawei Optix OSN8800 & 6800 Product Range).Provide 2nd level technical support to Telecom Operator Microwave Networks (supporting the RTN 620 & 900 Series Product Range).Update and track open fault tickets and document resolution of service.Attend customer operational review monthly meetings to review active & closed cases, corrective/planned maintenance, and software upgrades.Produce technical documentation for Staff & Partner Training.Prepare low level drawings, methods of procedure and change requests for planned maintenance and project builds.Optical network deployment of new customer sites using U2000 iManager to commission and test the Huawei 8800 & 6800 installations.Primary engineer in Ireland for delivering new build, migration and software upgrade projects. Show less

Installation of Customer circuits (E1, E3, DS3, Fast Ethernet, STM-1, 10G, 10GE).Testing new circuit builds and fault finding existing circuits using the Wandell Goltermann range of testers: Optical Power Meter WGOLP-18B, Optical Attenuator OLA-15, DWDM Spectrum Analyzer WG OSA-1SS, OTDR, and Commander ANT-5 PDH/SDH tester.Testing 10G and 10GE circuit installs using the Sunrise Telecom STT-1521.Maintenance of the Global Crossing DWDM Network (Alcatel Lucent Wavestar OLS 400G… Show more Installation of Customer circuits (E1, E3, DS3, Fast Ethernet, STM-1, 10G, 10GE).Testing new circuit builds and fault finding existing circuits using the Wandell Goltermann range of testers: Optical Power Meter WGOLP-18B, Optical Attenuator OLA-15, DWDM Spectrum Analyzer WG OSA-1SS, OTDR, and Commander ANT-5 PDH/SDH tester.Testing 10G and 10GE circuit installs using the Sunrise Telecom STT-1521.Maintenance of the Global Crossing DWDM Network (Alcatel Lucent Wavestar OLS 400G system).Planning and installation of cabinets, routers and switches (Juniper M40 Internet Backbone Router, Juniper M10i Internet Router, Cisco 7609 Router, Cisco Catalyst 1900 Switch, etc.), structured cabling (copper, Ethernet, fibre-optic cable), ADC fibre tray, cable management, patch panels, and power (DC and AC).Maintenance of the Global Crossing POP and OA sites nationwide.Responsible for the network documentation of all Global Crossing POP and OA sites nationwide.Part of a 24/7 on-call team supporting the Global Crossing DWDM network nationwide Show less

Installation, maintenance and upgrade of the Irish Broadband RAN Access and Transmission Network radio sites.New Site Build equipment BOM staging pre-deployment including the installation of DC power (Eaton & Eltek DC 48v PSUs), Juniper routers, Huawei & Extreme switches, Ceragon Radio PDH links, Stratex Radio SDH links, Alvarion and Navini RBS.Configuration and testing of Ceragon PDH and Stratex SDH radio linksInstallation and commissioning of Alvarion and Navini wireless… Show more Installation, maintenance and upgrade of the Irish Broadband RAN Access and Transmission Network radio sites.New Site Build equipment BOM staging pre-deployment including the installation of DC power (Eaton & Eltek DC 48v PSUs), Juniper routers, Huawei & Extreme switches, Ceragon Radio PDH links, Stratex Radio SDH links, Alvarion and Navini RBS.Configuration and testing of Ceragon PDH and Stratex SDH radio linksInstallation and commissioning of Alvarion and Navini wireless technologies.Acceptance Process Management.Site Snagging.PSDP & PSCS for IBIS Construction and O&M Activities.Network Maintenance spares min/max level testing and reporting.Participated on 24/7/365 on-call panel providing support to our Customer Wireless Network nationwide.Project management - site upgrades.Documentation housekeeping. Show less

Proactive Network Monitoring (24/7/365) of managed service customer networks (LAN/WAN/PABX/Firewall/Contact Centre) using Castle Rock SNMPc, Alarm CTP, Ipswitch WhatsUp Gold, and HP Openview Network Node Manager.Network Performance KPI Trend reporting using Concord eHealth & InfoVista.Resolution of Customer WAN (frame-relay, leased line, ISDN, and X.25) faults within a multi-vendor Environment (Cisco, Motorola, Nortel, Avaya) which typically involved working closely with field engineers… Show more Proactive Network Monitoring (24/7/365) of managed service customer networks (LAN/WAN/PABX/Firewall/Contact Centre) using Castle Rock SNMPc, Alarm CTP, Ipswitch WhatsUp Gold, and HP Openview Network Node Manager.Network Performance KPI Trend reporting using Concord eHealth & InfoVista.Resolution of Customer WAN (frame-relay, leased line, ISDN, and X.25) faults within a multi-vendor Environment (Cisco, Motorola, Nortel, Avaya) which typically involved working closely with field engineers and Telecom Operators.Perform scheduled configuration changes to Customer Cisco network routers and switches; addition\removal of static routes, implementation of QoS, creation of IP access lists, ISDN backup configuration, and changes to serial/sub-interfaces.Weekly ISDN backup testing for Customers.Analysis of customer firewall rulebases and logs using the Check Point suite of products.Installation/removal of Customer equipment and structured cabling in the Comms Room; Dell PowerEdge Servers, Check Point Firewalls, Cisco routers and switches.Administration of Avaya Multivantage Servers; creation of new IP telephone extensions, fax extensions, class of service, password resets, pickup groups, etc.Administration of Linux Servers.Maintain Customer backup systems and perform daily system backups.Project Work involving the rollout of new Managed Customers; Castle Rock SNMPc, InfoVista and eHealth implementation.Maintenance of Customer network documentation and the preparation of Customer monthly network. Show less