Senior Technical Support Analyst
CurrentOver 20 years experience working within the IT/Manufacturing IndustryResponsibilities• Managed a defined range of routine operational tasks associated with operating and controlling of the installed information systems.• Managed and control over two hundred and fifty networked PCs and printers, also all cabling across the site, telephone hardware/software, and all troubleshooting problems.• Delivering daily Windows Server 2012R2/2012/2008/2003 administrator, including day-to-day problems and queries, including Network printer problems, setting up user’s accounts (AD), Administering User and Group Accounts, Security Disk Resources with shared Folders, Audit Resources and Events.• Generated Documenting and maintaining all Departmental Procedures• Managing all the operational tasks with in Whitworths to support manufacturing productivity. An example of this would be managing the risk of the losing all the data held on the company’s servers by managing & auditing the backup of data.• Currently part of a team rolling out a new ERP System (Oracle Based)Achievements Include• Established the Whitworths network from stand-alone to PC/Printers to over three hundred and fifty networked devices including all hardware / software upgrades.• Control and manage all VPN setup and problems for offsite users• Manage and setup Windows server update services across the Network• Install and control server based Anti-virus/spyware software and roll out to networked PCs• Install and configuring end of line Lantronix wireless boxes in the Factory• Roll out number of software applications over the last 20 years including user training• Setup and Configured Hosted Exchange Project• Current working on a new ERP Project and Oracle Database House Keeping
