Lead all Health and Safety for the agencyLead Community Inclusion ProgramUpdate and write all policies to ensure CARF complianceBehavioral Lead in charge of writing and implementing Behavioral Support PlansParticipate in all agency investigations, and complete follow up on all Critical Incident Reports

Participates in the assessment, goal setting and program planning for individuals in the residenceRecognizes, analyzes and deals with potential emergency situations and harm reductionAdministers medication to the residents in accordance with established policyProvides emotional support and feedback to residents and their familiesPerforms residence maintenance, housekeeping, and supervisionMaintains accurate statistics, logbooks, and client files on residents

Achieved record sales while maintaining operational excellence and maximized record bottom-line profitsDeveloped strategic planning with store leadership team to implement new programs, POS systems, e-commerce toolsAnalyzed and implemented strategic planning for profit and loss statementsTeam leader for Team Depot charity work including project coordination and fundraisingCreated boardroom and courtroom multimedia presentations including video and Power Point depositions for enhanced understanding

Increased profits through effective sales training and troubleshooting profit loss areasHandled all customer relations in a gracious manner and in accordance with company policies, while prioritizing customer satisfactionShared best practices for sales and customer service with other team members to help improve the store’s efficiencyFostered a positive work environment by consistently treating all employees and customers with respect and considerationRecognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture