With over two decades of experience in the Information Technology industry, I have dedicated my career to excellence in customer satisfaction and leading high-performance teams. My focus has been clear from the beginning: understanding customer needs, exceeding their expectations, and delivering exceptional results.Throughout my journey, I have had the privilege of working at Hewlett Packard Enterprise, of leading cross-functional teams, fostering a culture of collaboration and respect. I believe that success starts with people, and I am committed to empowering, guiding, and motivating my teams. I have had the honor of seeing many of my colleagues grow and reach their full potential.My customer satisfaction approach is based on a deep understanding of their needs and challenges. I have had the opportunity to work with a variety of clients from different industries, including Automotive, Information Technology, Energy, Finance, Food and Beverage, Education, and Entertainment, providing proactive, reactive, and consultancy services that have made a positive impact on their businesses and achieving Customer Satisfaction KPIs.What drives me every day is a passion for helping companies achieve their goals through the delivery and generation of innovative technology services that meet the needs of our customers. I am proud to say that I have built long-term relationships with clients who have trusted me to guide them on their journey to success.My vision for the future is to continue leading with empathy and strategic vision, leveraging my experience to take organizations to the next level of their digital transformation journey, enhancing the customer experience, and achieving their business objectives. I am excited about the challenges we will face together and the opportunities to make a lasting impact on our clients and teams.