• Aseptically filtered allergenic extracts for immunotherapy injections.• Improved production of finished aseptic compounds by 33%. • Documented raw data for review by the FDA and international regulatory agencies.• Demonstrated compliance with Good Manufacturing Practice and Standard Operating Procedure on all projects.• Sampled products for ELISA analysis and formulated diluents to adjust product concentrations and potency based on the assays.• Restructured lab protocols as a member of the Safety Advisory Committee.• Maintained laboratory equipment through autoclaving, ultrasonication and daily calibration.

• Communicated with patients by phone daily to schedule appointments and answer questions.• Worked with the billing department to verify insurance coverage, referrals, and supplementary documentation.• Facilitated office correspondence with pharmacies, laboratories and medical offices through fax, email, letter mail, and phone.• Oversaw the training of new hires.• Established healthy relationships with patients through empathetic listening and transparency.

• Delegated responsibilities to office staff weekly to ensure operations ran smoothly.• Evaluated patient data and staff performance to identify ways the office could improve.• Devised new strategies to increase patient flow and strengthen community outreach.• Managed office space and performed repairs.

• Recorded and organized patient information on the Patient Fusion electronic medical record system.• Managed office communications through fax, phone and email.• Scheduled appointments and meetings for physicians.• Prepared treatment rooms and diagnostic tests.