Act as the dedicated point-of-contact for assigned customers; manage customer requests and issues - answering questions, handling objections, providing advice, and keeping customers engaged in the service.Monitoring key business metrics for your team to ensure all monthly/quarterly performance objectives are achieved.Onboarding new team members, identify gaps and opportunities to further develop team and support Manager with annual review process providing insights and feedback.Monitoring the Power BI reports, fleet compliance, outreach assignments, Audit, Onboarding tickets, Snoozed tickets. Conducting mid-point review and annual reviews.Reviewing the contracts in HubSpot page.Coordinate with internal team members, as necessary to ensure that customer service levels are being met.Reviewing team’s dashboard, ensuring all updates and compliance records have been completed, Request tracker, Analyst actions, Data Audits.

Monitor and maintain the inspection/maintenance schedule for fleet of the assigned aircraft ensuring adherence to FAA regulations and manufacturer recommendations.Ensure that the customers' data is updated promptly and accurately.Address phone calls from customers regarding the maintenance program.Ensure customers have full knowledge of the web-based applications, efficiency and functionality.Review the applicability of an incorporate AD notes and Service Bulletins as they apply to the assigned aircraft. Process inspection program revisions.Enroll new aircraft onto application using customer furnished logbooks.

Responsible for the commercial activity of the company, coordinates the departments under his direct subordination such as Sales department and Purchasing department; Coordinates and manages the stores chain;Represents the company internally and internationally to all important events;Responsible for the development and implementation of the strategies and procedures related to sales and acquisitions;Establishes specific strategies for each customer, responsible for maintaining effective communication in order to develop long term business relationships;Responsible for negotiations of the contracts.

Oversee production activities related to the on time delivery and quality of the product;Responsible for the development and implementation of effective production department planning,policies, and procedures;Responsible for the efficient, timely, and accurate completion of production functions;Supervise assigned personnel, ensuring optimal performance;Responsible for maintaining effective communication, coordination, and working relations with company personnel and management.

Developing and managing schedules and resource loading for all shop related activities;Coordinate all QC activities related to shops;Liaise with Engineering for data deliverable;Attending to daily operations with all internal departments to meet aircraft schedules and resolve inter-departmental issues proactively;Managing the functional deliverable to the project;Working in close coordination with the shop Supervisors/Managers to determine the factors that impact, or may impact the schedule completion of the project and ensure that issues are identified and resolved;Primary point of contact for customers for all relating to shop Quality concerns;Providing guidance to QC personnel in support of project;Ensuring that Service Difficulty Reporting is carried out as required by regulation;Making recommendations to the Director of Quality Assurance for the improvement of quality and productivity;Conducting employee reviews;Ensuring QC staff is complying with the requirements of Quality Gates and Nadcap;Ensuring QC staff complies with 6S requirements;Ensuring Health and Safety standards are being met;Promoting the Safety Management System;Ensuring QC training requirements are completed in a timely manner and complying with the regulations of the company; Ensuring assign budgets are respected;Monitoring and managing KPI’s for schedule, quality and efficiency;Participating as required in Company initiatives such as lean, continuous improvement, Kaizans; Attending to QC-Production alignment meetings;Conducting interviews and select new Shop Inspectors.

Monitoring quality and practices for the work performed to ensure all manufacturing reflects the established standard;Performing visual and dimensional inspections as required to determine conformity acceptance;Ensuring material trace-ability labels are supplied and attached to Method Work Instruction;Compiling a listing of newly installed serialized equipment and forward to the applicable aircraft inspector;Ensuring all applicable Work Orders and Method Instruction are completed to company standard;Ensuring control of all applicable Request for Engineering (RFE);Ensuring control of all applicable Request for Methods;Ensuring for routing all documentation to technical record for record keeping purposes.

Performing in-process (bonding), pre-finish (veneer, upholstery) and final inspection of the cabinets to ensure compliance with engineering specifications and Bombardier requirements;Performing First Article Inspection (FAI); Issuing Non-Conforming Reports; Creating Del Docs in order to reflect the Serialized Parts (electrical items) and Loose Equipment of the cabinets and to comply with Bombardier specifications;Performing all necessary documents for shipping to comply with Bombardier requirements;Approving work orders.

Co-ordinates and monitored the movement of parts, supplies and materials within an establishment and ensure that supplies, materials and products are shipped and received on schedule;Performed and maintained various reports on the progress of work, materials used, rates of production and other production information, using computerized system.

Calculated, prepared and issued documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized systems;Coded, entered, verified, and reconciled transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions and bank statements in the computerized system;Compiled budget data and documents based on estimated revenues and expenses and previous budget;Prepared period or cost statements or reports.

Operated computerized testing systems to conduct service tests on customer lines and equipment;Determined the nature, cause and location of service trouble;Initiated the dispatch of appropriate repair personnel;Completed test reports and maintain test and service records;Assisted repair personnel to test line, circuits and systems, isolate and clear cable faults and verify records.