Adrian Sdano Email & Phone Number

Fort Collins, Colorado, United States

Certified Contracting Officers Representative (COR) Level 2. Responsible for monitoring and oversight of contracted tier 1 Centralized Help Desk (CHD) provider. Develop and manage the scope of projects. Anticipate problems and mitigate risks. Prepare and present briefings to senior managers on complex issues. Develop metrics and standards of performance. Resolve issues as directed to improve organizational measurements, ratings, and procedures. Participates and encourages participation in activities that strengthen/improve organizational procedures. Review and respond to customer feedback, and act as liaison to resolve customer concerns or complaints. Communicate complex technical requirements and issues to customers with various levels of technical expertise. Prepares monthly reports to customer senior leadership.

Fort Collins, Colorado, United States

Large office and field office supporting. Project Lead for inventory (RAM), and ticketing (Remedy) of all equipment and customer support. Support 700+ customers on site and remotely and at thirteen (13) geographically separated buildings. Images, manage and deploys customer workstations and peripherals through the entire life cycle. Installs, troubleshoots and updates certified Commercial-Off-the- Shelf (COTS) and customized software on workstations. Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Perform server system administration and support including monitoring and restoring backups, DHCP leases. Manage user accounts through Active Directory on domain to include adding, updating, and removing user accounts. Provide multi- function printer and other device support by loading drivers onto workstations and completing initial problem analysis and maintenance. Resolves workstation and customer technical issues.

Dallas, Texas, United States

Receive, respond to, and resolve Information Technology (IT) system customer submitted telephone, email, voicemail, and web problem tickets. Use KISAM system to document actions taken; provide guidance and/or train customers to prevent recurrences. Troubleshoot and repair hardware and software problems, various system password issues, perform software installs and updates, troubleshoot Windows XP and Windows 7 operating system issues on a large enterprise level. Provide remote computer support to customers via Microsoft Office Communicator, Remote Tools Console, and Tivoli. Utilize Microsoft WebAD for Local Area Network (LAN) password resets and to adjust user access permissions; perform security audit and security remediation. Assist other IT specialists.

Aviano, Friuli-Venezia Giulia, Italy

Maintain F-16 aircraft avionic systems at the organizational level. Perform and supervise general aircraft servicing and handling. Operate avionics systems using aircraft controls and displays to determine operational status. Interpret equipment operating characteristics to isolate malfunctions in systems including attack control, radar, infrared, laser, instruments, displays, flight control, communication, navigation, satellite communications, identification, defensive and offensive, and defensive or offensive electronic warfare systems. Use technical data to trace wiring diagrams and signal data flow. Remove and replace system components. Uploads operational software. Performs and supervises operational checks of externally mounted electronic countermeasures equipment. Enters maintenance data into automated systems. Selected for special duty position in Maintenance Operations Control Center (MOCC). Coordinate maintenance operations on the airfield. Coordinate with ground organizations when alerted of in-flight emergencies for standby operations.Commendations:Air Force Longevity Service Medal, Air and Space Campaign Medal, Global War on Terrorism Service Medal, NATO Medal, Air Force Outstanding Unit Award with 1 oak leaf cluster, Air Force Good Conduct Medal with 1 oak leaf cluster.

Anthropology / Archeology

Avionics Maintenance Technology/Technician

Professional Pilot

High School Diploma