Adrian Sengseng Email & Phone Number

Dubai, United Arab Emirates

With a proven track record spanning to over 12 years, my immense experience in a culturally diverse environment is focused but not limited to Key Account Management, Contract Management, Customer Relations & Retention, Negotiations Skills, Team Management with main focus on Manpower Services, Hospitality and Aviation.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

* Handling 90 accounts in total, wherein managing the end to end solutions of their requirements.* Handling the Sales and Customer Service for the Blue and White Collar division.* Preparing of Proposal, Quotations and Job orders through CRM to ensure that the proper data is captured and kept for later analysis of the business closed.* Multi tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.* Ensuring that manpower requisitions are put forward to Operations basis of the projections of foreseen hot prospects and long term orders.* Track market trends through active use of social media and customer intelligence. Use this understanding to drive customer loyalty and account growth across the UAE.* To ensure contract renewals in advance of contract expiry. Able to review and negotiate all commercial terms as well as agreeing and implementing price increases.* Build and maintain a strong personal pipeline and coordinate the targeting strategy necessary to maintain pipeline health.* Responsible for ensuring the Invoicing for the client and AR follow up is in place and tracked.* Pro actively track contract status and apply pre -emptive measure to ensure that accounts are retained.* Ensuring 100% contract security coverage and managing payments in line with the commercial agreement. * Ensuring smooth deployment to client, any absenteeism will be communicated in advance to avoid complaints.* Arranging meeting with Clients to discuss the future growth and challenges.* Handling customer complaint and ensure that timely feedback/solution will be given.* Handling the walk in clients and rightfully setting expectations on their requirements with close co-ordination with Operations and ensuring the right deployment.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Key Responsibilities:* Manage various account servicing and development of present and future needs of customer.* Responsible for tracking and tracing of shipments.* Answering customer's inquiries and handling customer's complaints.* Managing Customer orders as well as deliveries in the most optimum manner.* Sourcing for additional business opportunities and quotations with existing and pontential customers.

Philippines

Key Responsibilities:* Provides assistance in absence of the Manager in monitoring OCS day to day account management.* Monitors outgoing/incoming and for customs release cargo and ensure that complete and accurate information are provided to customer in a timely manner.* Notifies customers on shipments irregularities/exception cases and logs details in CS AQM.* Conducts regular meeting with Clients to identify the challenges and new opportunities to grow the account.* Prepares shipping instructions, quotations for shipments.* Performs other functions that maybe required.

Manila, National Capital Region, Philippines

Key Responsibilities:* Manage various accounts for ASIA and Middle East lane. * Servicing and development of present and future needs of customer.* Responsible for tracking and tracing of shipments.* Answering customer's inquiries and handling customer's complaints.* Managing Customer orders as well as deliveries in the most optimum manner.* Sourcing for additional business opportunities and quotations with existing/ pontential customers.