Professional Services Director
CurrentLeading the Professional Services team for the UK, Ireland, Nordics, MEA region consisting of project managers, business analysts, developers and software technicians.Oversight for the regions project portfolio covering OneSumX for regulatory compliance, risk management, and MIS business analytics across Capital Markets, Corporate Banking and Retail Banking clients.Ensuring adherence to project processes and methods, applying continuous improvements.Customer relationship, handling all local decisions and contract deliveries including issue and escalation management.Engaging with parties at all levels across organisations, external and internal.Working with geographically distributed external and internal team members in a matrix-managed environment, resource planning and skills development.Revenue and productivity target achievements for the region.RFP/bids support for new sales, provide implementation estimates and guidance.