Help Desk Technician
Current• Perform primarily remote analysis, diagnosis, and resolution of tier one desktop and systems problems for end-users, recommending and implementing solutions to deliver required desktop service levels.• Receive and respond to incoming calls and emails regarding desktop and phone system problems.• Manage the help desk system to ensure all support requests are routed correctly and resolved in a timely manner. Identify and escalate situations requiring urgent attention.• Stay current with system information, changes, and updates. • Track and route problems and requests and document resolutions• Communicate with vendors• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.• Review and code department invoices.• Assist with inventory of all software and hardware.• Assist with entry of association wide table files.• Manage AV equipment check out and calendar.• Order supplies, i.e. toner, membership key fobs, etc.• Maintain & Facilitate support for 400+ computers, 27 copiers, and 350 Other Tech. Equipment.
