Adrian Simons Email & Phone Number

London, England, United Kingdom

Staines

My current role is focused on enabling the smart meter objective, set by the government, of having a smart meter in every house in the UK by 2020 and for British Gas this means installing meters in over 16 million customer homes. In my role I'm accountable for leading and managing a portfolio of suppliers with an annual spend of £20m which underpins the strategic direction of smart metering in British Gas. Key accountabilities include: Being the single point of contact for all supplier… Show more My current role is focused on enabling the smart meter objective, set by the government, of having a smart meter in every house in the UK by 2020 and for British Gas this means installing meters in over 16 million customer homes. In my role I'm accountable for leading and managing a portfolio of suppliers with an annual spend of £20m which underpins the strategic direction of smart metering in British Gas. Key accountabilities include: Being the single point of contact for all supplier related queries and escalations from the business and IS teams Monitor and review SLAs and contractual obligations on a regular basis to ensure the suppliers meet or exceed their targets Initiate and monitor remediation plans where SLAs or contractual obligations have been missed Chair service review meetings with suppliers Develop and continuously drive improvements in the management information that supports the service reviews Identify and progress opportunities for continuous service improvement, including change of contract notifications and process enhancements Ensure the Smart services maintain or exceed the desire SLAs by minimising downtime through the use of change, incident, problem, capacity and continuity management processes Show less

Staines

In my current role I’m accountable for managing, maintaining and operating applications and infrastructure across multiple technologies for Centrica supporting the business office around the world, UK, South Africa and India. Key accountabilities include: Manage a team of up to 40 people across a number of disciplines, Supplier Management (T-Systems and HP), Project Management, SAP Performance and Capacity, Enterprise System Management and Service-now Actively involved in… Show more In my current role I’m accountable for managing, maintaining and operating applications and infrastructure across multiple technologies for Centrica supporting the business office around the world, UK, South Africa and India. Key accountabilities include: Manage a team of up to 40 people across a number of disciplines, Supplier Management (T-Systems and HP), Project Management, SAP Performance and Capacity, Enterprise System Management and Service-now Actively involved in shaping the 3 year strategy and translating this into team specific objectives Operationally manage the Tier 0 datacentre suppliers (£60m) and Tier 1 and Tier 2 software suppliers (£2.5m) Validate contract invoices and driving down service costs, e.g. licensing Drive improvements within the team to benefit the wider organisation Provide operational input into projects and programmes Review and co-ordinate the management of ITGC (IT General Controls) for Service Operations Work with IS Security to develop and maintain a risk register in line with Gartner best industry practice Show less

Staines

Whilst performing my Operations Control and Governance Lead role I’ve also been instrumental in the success of Project Gotham. This project has been initiated to provide a future fit organisation to meet the new IS landscape, take advantage of industry best practices and provide greater flexibility / scalability in the future. I have been involved in the project since the RFP phase and we are now entering the Transition period having successfully selected one supplier and secured contract… Show more Whilst performing my Operations Control and Governance Lead role I’ve also been instrumental in the success of Project Gotham. This project has been initiated to provide a future fit organisation to meet the new IS landscape, take advantage of industry best practices and provide greater flexibility / scalability in the future. I have been involved in the project since the RFP phase and we are now entering the Transition period having successfully selected one supplier and secured contract signature. My involvement to date has included: Active involvement in defining the Statement of Requirements for the RFP Review of RFP submissions and supplier scoring including down selecting from 6 to 2 suppliers Delivered presentations to the suppliers to enable greater understanding of the British Gas business Challenged and supported the suppliers through the Joint Solutioning phase  Contract drafting and negotiations with 2 suppliers BAFO negotiations including down selecting from 2 to 1 (preferred supplier)  TUPE support for my staff as well as Service Operations staff as a whole Leading the Target Operating Model Workstream during BAFO and Transition  Assisted in the development of the retained organisation Assisting across all other work streams, including Transition, Projects, SLA / KPIs. Show less

Staines

In the Service Management team I have performed two main roles. The first of these was as aService Manager aligned to the British Gas Residential business unit and the second was to manage a team of Service Managers and Service Analysts (up to 8) across a number of business units. As a Service Manager and Service Manager Team Lead my main responsibilities were to maintain the service SLAs from service introduction through to decommissioning, including: Being the single… Show more In the Service Management team I have performed two main roles. The first of these was as aService Manager aligned to the British Gas Residential business unit and the second was to manage a team of Service Managers and Service Analysts (up to 8) across a number of business units. As a Service Manager and Service Manager Team Lead my main responsibilities were to maintain the service SLAs from service introduction through to decommissioning, including: Being the single point of contact for the business, including escalations 24x7 as part of an on-call rota Setup, Monitor and Review SLAs for the business aligned Services Chair Service Review meetings with the business Develop and update the Service Review pack to continually meet the business requirements Communication effectively with senior IS and business both verbally and in writing Identify and progress opportunities for continuous service improvements. Ensure the services maintain or exceed the desire SLA by minimizing downtime through change, incident, problem, capacity and continuity management process Actively involved in shaping the 1-3 year strategy and translating this into team specific objectives Show less

Staines

In the Problem Management team my primary responsibility was to identify and solve the rootcause of underlying issues that have impacted or proactively prevent impact to service: Identify the root cause of complex technical and procedures issues Develop and manage the action plan to implement the resolution of the resolution Manage and lead a virtual team of both technical and management persons to expedite the resolution of problem Take part in major… Show more In the Problem Management team my primary responsibility was to identify and solve the rootcause of underlying issues that have impacted or proactively prevent impact to service: Identify the root cause of complex technical and procedures issues Develop and manage the action plan to implement the resolution of the resolution Manage and lead a virtual team of both technical and management persons to expedite the resolution of problem Take part in major incidents and war rooms, leading discussions when problem management expertise is required to resolve the incident Ensure that all documentation in relation to the problem are up to date Communicate the details surrounding the problem investigation to senior management in non-technical language Raising / updating risks on the risk register when appropriate. Show less

Chiswick