Adrian Smith Email & Phone Number

Leopardstown, Co. Dublin, Ireland

Burlington Road, Dublin

Vendor SelectionBusiness Case preparationContract NegotiationStatement of Work agreement with Vendor.Project PlanningProject Management

Design, Implementation and Management of Incident and Problem Management Processes in AIB.Development of metrics and continuous improvement to progress these processes.Key resource in the Design and Implementation of ITIL processes supporting AIB's successful ISO20000 certification.Design, Implementation and Management of Configuration Management and the associated interfaces to other ITIL processes in AIB.

Responsible for the capture, maintenance, Verification and Audit of the IT Components making up the IT Services provided by AIB.

Responsibility for the 24 x 7 IT Operations Shifts supporting the Bank of Ireland account maintaining the mainframe, distributed system and Tandem environments.Responsibility for the 24 X 5 IT Operations Output Shifts supporting the Bank Of Ireland account ensuring the delivery of all printed reports, statements and fiche to BOI branches and departments.Responsibility for the Problem Management team for the Bank Of Ireland Account.Service Manager for the Motorola Account. Responsible for all aspects of IT Service delivery for this account.

IT Operations Shift operator, Shift Manager and Manager of all IT Operations Shifts.Responsible for Mainframe Operations, Distributed Systems Operations, Change implementation, Batch Management for BOI IT.