Adrian Smith

Adrian Smith Email and Phone Number

Service Engineering Manager at AIB @ AIB
dublin, dublin, ireland
Adrian Smith's Location
Ireland, Ireland
Adrian Smith's Contact Details

Adrian Smith personal email

n/a

Adrian Smith phone numbers

About Adrian Smith

ITIL V3 Expert.Practical experience in implementing Incident, Problem, Change, Release, Service Level, Availability and Configuration Management ITIL Processes in Large companies.ISO 20000 accredited auditor.ISO 20000 accredited Consultant.Specialties: Operations Management,ITIL Processes,ISO20000

Adrian Smith's Current Company Details
AIB

Aib

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Service Engineering Manager at AIB
dublin, dublin, ireland
Website:
aib.ie
Employees:
9293
Adrian Smith Work Experience Details
  • Aib
    Service Engineering Manager
    Aib Sep 2017 - Present
    Leopardstown, Co. Dublin, Ireland
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  • Aib
    It Delivery Manager - Remedy On Demand Implementation
    Aib Oct 2012 - Sep 2017
    Burlington Road, Dublin
    Vendor SelectionBusiness Case preparationContract NegotiationStatement of Work agreement with Vendor.Project PlanningProject Management
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  • Aib
    Itil Sme
    Aib Mar 2001 - Sep 2017
    Design, Implementation and Management of Incident and Problem Management Processes in AIB.Development of metrics and continuous improvement to progress these processes.Key resource in the Design and Implementation of ITIL processes supporting AIB's successful ISO20000 certification.Design, Implementation and Management of Configuration Management and the associated interfaces to other ITIL processes in AIB.
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  • Aib Bank
    Configuration Manager
    Aib Bank 2007 - Present
    Responsible for the capture, maintenance, Verification and Audit of the IT Components making up the IT Services provided by AIB.
  • Perot Systems
    It Operations Manager
    Perot Systems 1999 - 2001
    Responsibility for the 24 x 7 IT Operations Shifts supporting the Bank of Ireland account maintaining the mainframe, distributed system and Tandem environments.Responsibility for the 24 X 5 IT Operations Output Shifts supporting the Bank Of Ireland account ensuring the delivery of all printed reports, statements and fiche to BOI branches and departments.Responsibility for the Problem Management team for the Bank Of Ireland Account.Service Manager for the Motorola Account. Responsible for all aspects of IT Service delivery for this account.
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  • Bank Of Ireland
    Operations
    Bank Of Ireland 1990 - 2000
    IT Operations Shift operator, Shift Manager and Manager of all IT Operations Shifts.Responsible for Mainframe Operations, Distributed Systems Operations, Change implementation, Batch Management for BOI IT.
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Adrian Smith Skills

Iso 20000 Operations Management Incident Management Itil It Service Management Service Management Problem Management It Operations Data Center Project Management Vendor Relationships Project Delivery Change Management Capacity Management Service Continuity Bmc Remedy It Management Security Service Improvement Management Information Technology Configuration Management

Adrian Smith Education Details

Frequently Asked Questions about Adrian Smith

What company does Adrian Smith work for?

Adrian Smith works for Aib

What is Adrian Smith's role at the current company?

Adrian Smith's current role is Service Engineering Manager at AIB.

What is Adrian Smith's email address?

Adrian Smith's email address is adrian.l.smith@aib.ie

What is Adrian Smith's direct phone number?

Adrian Smith's direct phone number is +353166*****

What schools did Adrian Smith attend?

Adrian Smith attended University College Dublin.

What skills is Adrian Smith known for?

Adrian Smith has skills like Iso 20000, Operations Management, Incident Management, Itil, It Service Management, Service Management, Problem Management, It Operations, Data Center, Project Management, Vendor Relationships, Project Delivery.

Who are Adrian Smith's colleagues?

Adrian Smith's colleagues are Melysa O'rourke, Jane Mclaughlin, Khaja Syed, Steven Connolly, Derek Connolly, Eddie Giblin, Pauric Duffy.

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