Head Of Unified Communications
CurrentIn response to the pandemic, proactively prepared the email system for remote accessibility, ensuring uninterrupted service during the initial stages of the COVID-19 lockdown.Spearheaded the migration from Skype for Business to Teams telephony, achieving a seamless transition with a 50% cost reduction through insourcing of technical management.Designed and implemented a disaster recovery system for full telephony failover at the headquarter office, scaling this capability to encompass the entire UK telephony infrastructure and future international offices.Successfully completed mailbox migration and Enterprise Vault archive migration from Exchange on-premises to Office 365, ensuring a smooth transition with no data loss or downtime.Expanded technical expertise and provided leadership on projects like multi-factor authentication migration, UserPrincipalName change, hybrid modern authentication, encryption, Azure automations and the adoption of various cloud services.Assumed the role of an informal technical trainer and mentor, enhancing the IT ServiceDesk team's skills and knowledge to align with cloud technology requirements.Supervised projects including AV upgrades, office relocations, digital signage solution redesign, Pexip video conferencing migration to Azure, MS Teams integration, and digital rebranding.Demonstrated unwavering commitment to maintaining a high level of service during challenging times and actively participated in strategic management decisions related to budgets, architecture, and security.