- Collaborate with the support teams to ensure progress on deliverables, consistency in approach, share best practices, and drive quality initiatives to enhance service delivery and KPIs are met;- Continuously working on team development and KPI improvement;- Build successful partnerships with the delivery partners and act as a bridge between them and the Microsoft Escalation teams;- Maintain a proactive approach to customer happiness, identifying customer dissatisfaction drivers and developing actions to mitigate those drivers;- Provides Frontline Operations Metrics Oversight, defines and implements Get to green plans . - Coordinates Readiness Content creation/delivery identify needs for and contribute to Readiness efforts in order to address readiness gaps/improvements; - Contributes to Supportability activities case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with SPM and PG;- Consult with customers and offer guidance on Microsoft Office 365 products integration and implementation;- Offer support and help for difficult support cases/ scenarios;- Connect multiple levels of support, engage different teams and devise customer tailored action plan;- Defuse critical situations and agree on an action plan;- Gained knowledge in Microsoft technologies: *Office 365 Enterprise Applications: (usage, deployment, environment integration) SharePoint Online, PowerApps, PowerAutomate (create solutions according to business needs), Viva Learning *Cloud Identity: Exchange, Exchange Online, Azure Active Directory (environment setup, manage identity, user management, mailbox migration )

▪ Managing a team of 18 support engineers that offer support for the Office 365Cloud platform;▪ Offering support to my team from both operational and technical point of view;▪ Ensuring that customer satisfaction is met on each case;▪ Identifying the points that need to be improved on a team level as well as oneach individual;▪ Helping my team members grow and choose their career path;▪ Making sure our KPIs are in target by identifying each motivational factor;▪ Creating and adjusting the long term plan for the team so we will grow together;▪ Managing escalations from unsatisfied customers;

- Provide classroom and one-on-one software training of Microsoft Office 365 Suite (Networking, Exchanger Servers, Active Directory, Azure AD, Exchange Online, Commerce, SharePoint, Skype, Teams, Yammer and Project Online); enter class options and attendance of employee trainings - Design/develop new training curriculum and update existing; create training materials in a variety of media (quick guides, classroom hand-outs, videos, PowerPoints, etc.); update and maintain technology tips. - Create internal online technology reference materials for team collaboration. - Assess and determine training needs of employees - Act as a point-of-contact when training is identified as a need for technology adoption and functionality understanding - Work with Subject Matter Experts to ensure documentation for training

▪ Directly contacting Premier and Partner customers, gathering information, isolating the issueand providing the optimal solution;▪ Collaborating with different technical departments and escalation teams;▪ Understanding of general troubleshooting methods;▪ Gained knowledge and experience with Microsoft Windows Client Platforms (Windows 2000,XP, 7, 8, 10);▪ Good knowledge of Office Core applications: interface, usage/functions and troubleshooting(Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access)▪ Configuring, customizing and administering SharePoint Online (Site collections, Pages, establishing workflows andtroubleshooting communication issues);▪ Networking skills and familiarity with communication protocols (ftp, http)▪ Troubleshooting and configurating Office apps on terminal servers and virtual environments;▪ Experienced in working with Windows Server Active Directory;▪ Experienced in Azure Active Directory – user management▪ Experienced in working with virtual machines – setup and troubleshooting;▪ Experienced in working with Office 365 cloud platform and products;▪ Basic knowledge of PowerShell;▪ Basic knowledge of SQL

▪ Composing the technical documentation required for participating in electronic auctions –SEAP environment;▪ Devising delivery graphics;▪ Maintaining business relations with partners and clients (negotiations and purchases);▪ Monitoring and maintaining computer systems and networks;▪ Working continuously on a task until completion (or referral to third parties, if appropriate);▪ Installing and configuring computer hardware operating systems and applications;▪ Troubleshooting system identifying network problems, diagnosing and solving hardware or software faults.

▪ Work hazard identification and evaluation;▪ Visiting various business and industrial premises to inspect working processes and procedures and ensure good health and safety practices, for clients in different environments: Lidl Discount, Vodafone Romania, Teilor Jewelry; Dona Pharmacies, B&B Collection, Banca Romaneasca and much more.▪ Investigating accidents and complaints and determining if there has been a breach of health and safety law;▪ Ensuring workers are provided with suitable protective equipment, such as eye goggles, ear protectors or appropriate types of gloves and clothing;▪ Constant alignment with new legislation and health and safety standards;▪ Following developments in particular business sectors which may have a direct impact from a health and safety perspective, e.g. in agricultural or construction settings;▪ Advising and informing businesses and organisations in my portfolio of actions they need to take to comply with existing laws and new developments in health and safety area;▪ Negotiating with managers and operators to try to eliminate possible conflicts between safety considerations and production/profit;▪ Developing health and safety working programs and strategies;▪ Providing training and educational support to employers and new/trainee employees;▪ Investigating procedures for working in hazardous environments or with potentially harmful substances;▪ Reporting on results of inspections and investigations and completing detailed paperwork

Construction Engineer▪ Identifying technical solutions for each beneficiary and designing the technical and financial offers;▪ Preparation of execution schedules and identifying the resources needed for the construction work (concrete repair procedures, grout undercasting, anchoring in concrete structures, epoxy, poliurethane and acrilic floors);▪ Insures the quality and due term of the construction works, coordinating for up to 3 teams in different sites;▪ Preparation of the payment roll and the technical documentation (including execution drawings);IT Technical Support▪ Installing and configuring computer hardware operating systems and applications;▪ Monitoring and maintaining computer systems and networks;▪ Troubleshooting systems, network problems, diagnosing and solving hardware or software faults;▪ Online advertising for all company products.

▪ Site: Green Court Bucharest Builing block B – Office building;▪ Coordinating 2 teams of ironworkers on different locations on the site;▪ Ensuring that the building completion schedule is being followed and taking corrective action when and if falling behind schedule;▪ Ensuring the quality control of all the works;▪ Following the delivery terms of all the suppliers and checking the stocks on the site;▪ Receipt and review the Subcontractors Daily Reports of work done and labor and material employed;▪ Reviewing the blueprints and proposing new sollutions in order to reduce the overall execution time;▪ Constantly informing and presenting the work ethics and best practices of the organisation to the workers;▪ Identifying and rectifying job hazards on an immediate basis;

▪ Sites: Hermes Business Campus Building Block B – Office Bulding – Finishing Works, B.O.C. Tower – Office Building – Finishing Works for Dolce Sports Studios;▪ Handling human resource functions (including reviewing solicitant’s CV and sustaining the direct interview);▪ Supervising construction activities off all workers (including subcontractors);▪ Oversee cost control and budget planning for the site;▪ Coordinating activities and building schedules; Ensuring that the building completion schedule is being followed;▪ Responsible with overseeing and maintaining the site safety on all levels;▪ Acting as the quantity and quality control coordinator;▪ Holding the trade contractors accountable and checking their performance;▪ Providing the technical documentation for all the works of the site.