Adrian Stephens Email & Phone Number

Abbott Park, Illinois, Us

Provides on-site technical support for Abbott Vascular to maintain product performance or resolve customer complaints for hardware and software concerns with standard troubleshooting tools or engineering concepts to identify issues and its root cause.Record accurate and timely documentation of customer complaints and the actions taken for the resolution through salesforce enterprise platform.Coordinate site-visits, preventative maintenance, product installation, and activities to do in each account. Also manage order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.

Providence, Ri, Us

Field engineering in the metrology space. Responsible for ensuring customer satisfaction by performing repairs, calibration/maintenance, and assembly of precision instruments of Mahr systems at customer locations throughout the US.

Forchheim, De

Install, service, maintain and modify Siemens laboratory diagnostic products at customer's site, primarily in clinical laboratories. Provide adequate training of operators to ensure optimal system performance. Manage financial performance within the NYC territory to meet or exceed budget for revenue generation, expense control, and inventory management.

Forchheim, De

Led the alignment of service processes across the US and Canada In-Vitro organization to improve high-quality and cost-effective support to our customers and service engineers.Demonstrated a high level of subject matter expertise by coaching and mentoring operation functions to the Customer Care Coordinator team.Performed staffing Operation functions based on daily workload and volume in conjunction with Workforce Management.Demonstrated a high level of business operation problem-solving by practicing root cause analysis and provided real-time feedback to coordinators based on special circumstances.Developed and delivered training and educational programs aimed at increasing the skill set of the Customer Care Coordinator Team.Managed various SAP HANA projects such as Canada integration, SAP business contingency plans, dispatching SOP, and 3rd party service partnership with Eaton Power and Atlas Copco.

Forchheim, De

Handled inbound customer calls from the United States and Canada, for clinical laboratory customers seeking Technical Support.Coordinated departmental efforts of the customer care team with cross-functional support to tech support, contract admin, and order adminManaged team operations to successfully address inquiries within 24 hours.Increased team performance by accomplishing business goals and KPIs.

Overland Park, Kansas, Us

Analyzes non-routine problems with high level of expertise on cellular device or applications to identify problem area(s) and recommend corrective action. Maintains logs for recurring problems that can be reported to product development.

Basc, Electronics And Computer Science

Physics

Physics