Programme & Project Delivery Experience:+Revolutionised high-quality reporting for a Data Analytics IT carve-out programme (£ tens of millions); Ensuring integrity between all Project Plans, Contractual Milestones, RAID Logs for Programme Board & Exco-reporting; Defining detailed Reporting Standards, developing collateral, delivering training. introducing Power-BI automation to enable daily reporting, ensuring timely publication and driving the required quality standards from 30+ sources, to consistently meet and adapt to exacting client demands.+City Client - Project Rescue: Working closely with an established London based client, engaging the necessary resources and approving stakeholders across the UK, India and China to recover commercially complex, stalled, Beijing & Shanghai firewall implementations & management platform migration, restoring client confidence and resolving a director-level escalation.+UK Challenger Bank - Portfolio Management: Delivered a sizeable portfolio of 55+ projects, over a 3-year period, keeping the client fully informed of status and building a strong working relationship, while balancing the demand for constrained resources, regularly achieving high CSAT & NPS scores.+Ubiquitous Global High-Street Bank - Customer Contact Centre Programme:Delivered key workstream of Global Genesis Next Generation Contact Centre Implementation , enabling the Bank Contact Centre Strategy to lower costs by consolidating platforms.Strategic Programme Office & Corporate Contributions: -Supporting a new Project Portfolio Management platform migration and rollout.-Re-vitalised PMO function, improving Project Approval & Governance processes; Conducting regular Project Audits to ensure Standards adherence.-Led Cisco Gold Audit demonstration-suite build, working closely with solutions architects to storyboard and showcase technology features and benefits, achieving re-accreditation with ‘one of the best demonstrations that Cisco had ever seen’.

Accomplished Senior Project Manager with a solid track record of delivering Systems Integration solutions across a wide range of platforms and technologies including LAN, WAN, SD-WAN, WiFi, Cloud, Data Centre, IM, VoIP, Cyber & Network Security, and IT Infrastructure.Programme & Project Management Delivery Experience:+Ubiquitous global High-Street Bank - Customer Contact Centre Programme & Internal IMManaged the UK Aspect to Genesys Migration, aligned to the Bank strategic roadmap.Directed testing workstream for Global Jabber rollout serving 200,000+ internal staff, with a team of 7 UK and offshore resources, using Agile methods to meet tight deadline (6 months).+Prestigious City law firm - Network Security Deployment: Working closely with sister Business Units and 3rd Partner organisations, I planned, resourced, and implemented their Global Cisco ISE & NAC Endpoint Security rollout covering 44 fee-earning offices across 33 countries, spanning 6 continents, with zero un-planned outages; ensuring key client audit compliance for this prestigious international law firm based in the City of London.+Leading UK ISP & Telecomm’s Provider - Networking Infrastructure Implementations:Delivered major Cisco Intelligent Contact Centre (ICM) platform upgrades ensuring continued supportability and compliance aligned with client strategic roadmap. They were so delighted with the client experience that they introduced the team to two of their own clients - a Credit-card lender and a regulated Utility - to perform their contact centre implementations.

Dimension Data was acquired by NTT in 2010, re-branding to NTT Data in April 2024

FI Group acquired Druid plc, Jan 2000, rebranding as Xansa in April 2001

FI Group acquired Druid plc, Jan 2000, rebranding as Xansa in April 2001